Finalists of the UK National Contact Centre Awards 2023

Allstate Northern Ireland, BT, Chase, DHL, Emovis, Specsavers, SSCL, Walsall Council and Welsh Water amongst Finalists of the UK National Contact Centre Awards 2023 

Finalists of the UK National Contact Centre Awards 2023 have been announced today in the UK’s largest and most respected awards programme dedicated to the industry.

Finalists include individuals and teams from organisations both large and small, including Allstate Northern Ireland, Barclaycard, British Red Cross, BT, Chase, DHL, Direct Line Group, Emovis, Eurotunnel, Halfords, HSBC, Metro Bank, NHS Professionals, Sage, Sky Bet, Specsavers, TSB, United Utilities, Walsall Council and Welsh Water. Outsourcers from across the UK are well represented in the programme, with Ascensos, Atos, Concentrix, Firstsource, Foundever, Interact CC, Lemon, Sensee, Serco, SSCL, Ventrica, Whistl and Woven amongst those looking to win this year.

Leigh Hopwood, CEO at the CCMA, said,

“The quality of the nominations this year is outstanding,”

“Not only have we seen a 30% increase in the number of nominations, the judges have said that the quality of those nominations is exceptional. All those that were nominated should feel incredibly proud that they have been recognised by their peers as having the potential to be an award-winner. The next stage in the process will see the highly regarded team of judges, all of which are proficient contact centre leaders and many are award winners themselves, meet the finalists to identify the Bronze, Silver and Gold winners.”

Jackie Pringle, Director of Awards, explains,

“The judges will now interview all those finalists in Individual categories, and hear presentations from those in the Team or Organisation categories,”

“They have a tough job on their hands given the quality of the nominations this year. Our judges will be visiting finalists in the Contact Centre of the Year and the Best Contact Centre Culture categories to meet them in person – the judges love this part of the process.”

Jason Mann, Head of Service Delivery at Hiscox, one of the Head Judges, commented,

“For those that haven’t made it as finalists, please feel proud for being nominated. The competition was stronger than ever and unfortunately not everyone can go through,”

“For those that have been recognised as a finalist, the next phase is your opportunity to show the judges what you have achieved. We hope that every finalist will consider the seven criteria when they share their stories – which they always do with such enthusiasm. On behalf of all the judges, we wish every shortlisted individual, team and organisation the best of luck.”

Craig Pumfrey, VP of Corporate Marketing at Sabio Group, said,

“We can’t wait to celebrate the progress this industry has achieved in the last 12 months or so,”.

“We know from our own conversations and observations that this industry has evolved at pace in recent years and there is a growing community of people that enjoy working in this space and are really passionate about the service that they provide to customers. Good luck to all the finalists, we look forward to seeing you at the Awards Night in June.”



The winners will be announced at the Awards Night on 19 June 2023 at the fabulous Old Billingsgate. Set in the heart of the city of London, on the north bank of the River Thames, Old Billingsgate is the home of the UK National Contact Centre Awards. With its stunning views of Tower Bridge, City Hall, The Shard and London Bridge, guests can expect a fantastic night out.

The complete list of finalist for the The UK National Contact Centre Awards can be found by Clicking Here

The UK National Contact Centre Awards are now in their 28th year and recognise exceptional and inspirational individuals and teams in the industry who are role models and deserve recognition for the outstanding work they are doing in their contact centre operation. These awards are all about the people, amazing people who deserve to be rewarded.

Past winners have gone on to great things – many are now at senior management and board level, and some make up our panel of highly qualified independent judges.

The awards have an excellent reputation across the industry for being of a very high standard. All nominees go through a rigorous judging process, including personal face-to-face interviews, panel judging and site visits.

The award judges are people who work in the industry with an excellent reputation and track record. Judges are handpicked for their deep knowledge and experience in contact centre operations. Many have been judging on the programme for several years, and many have been through the process themselves as nominees. Judges are not from vendors or suppliers.

Open to all contact centre operations based in the UK, and members of the CCMA can enter for free.

For additional information on the The UK National Contact Centre Award visit their Website

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