Zoopla Announce Outsource Agreement with Ventrica

Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…

Company Profile: Ventrica

Ventrica – In today’s fast paced and challenging business environment, maintaining good customer relations is critical…

Ventrica appoints Jo Regan-Iles as new Chief People Officer

Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…

Ventrica appoints Iain Banks as new Chief Executive Officer

Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…

Ventrica on Crown Commercial Services Framework

Ventrica secures place as a supplier on Government’s Crown Commercial Services Framework Ventrica, a leading European…

Contact Centre Trends 2022 – Customer Relationships

Contact Centres trends in 2022 & the return of the customer relationship For years, the end…

Ventrica Announce Launch of Jamaica Contact Centre

Ventrica is first British-based BPO to open in Jamaica – Ventrica the fast-growth multilingual customer service…

Ventrica Appoint Commercial Director at Contact Centre

Ventrica appoint Will Marsden as Commercial Director at Southend contact centre Ventrica, the fast-growth multilingual customer…

Ventrica Contact Centre Digital Multilingual Bureau

Ventrica launches Digital Multilingual Bureau (DMB) to provide fast-growth businesses both digital and multilingual customer service…

Ventrica Appoints New Marketing & Comms Director

Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy…

Ventrica wins at European Contact Centre & Customer Service Awards

Outsourced customer management service provider Ventrica last night picked up two awards at the prestigious European…

Ventrica Appoints Chief Service Delivery Officer

Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer to shape operational and client excellence Ventrica,…

7 Key Reasons to Outsource your Contact Centre

Contact centres are an essential part of any business that wants to deliver an unrivalled customer…

Getting Recruitment Right in Contact Centres

People, peaks and personality: getting recruitment right in contact centres Recruitment has never been an easy…

So what is this Customer Experience all about?

What is Customer Experience? Peter Tetlow, Client Solutions Director at Ventrica, explains his take on what…

The Changing Face of Customer Loyalty in Contact Centres

The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores…

Does Digital Really Exist Or is it about the CX?

Digital transformation is the latest trend that every organisation, in every sector, wants a piece of.…

Ventrica Celebrates Further Growth & Expansion in UK

Ventrica celebrates further growth and expansion in the UK -Ventrica demonstrates its commitment to both its…

Customer Experience: So What Should We Really Be Measuring?

Customer Service Management: what should we really be measuring in the contact centre? Customer experience (CX)…

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