Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are to outsource their customer service to Southend based contact centre Ventrica.
Zoopla employees moving to Ventrica willl continue to work with Zoopla. They will also benefit from improved development and career opportunities, and more efficient operating frameworks which can flex depending on the number of customer support tickets logged.
Andy Marshall, chief commercial officer at Zoopla, said:
“We’re always aiming to improve the experience we provide for our customers and provide maximum return on their investment.”
“We’re confident that this move will benefit everyone who touches Zoopla’s customer support ecosystem – be it our customers who will now have access to a better experience with a faster response time – or our customer support employees who will benefit from more career opportunities as a result of the changes.”
Iain Banks, CEO of Ventrica, commented:
“We’re absolutely delighted to partner with Zoopla to elevate the customer experience they provide to agents, housebuilders and consumers.”
“They join some of the UK’s largest and most established property brands which have been working with Ventrica for almost a decade. We look forward to working closely together to ensure a high-quality omnichannel experience across all of Zoopla’s platforms.”
Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre technologies allows Ventrica to enhance customer experiences designed to keep their clients ahead of the technology curve and their competition.
The company is headquartered in Southend, where it operates from spacious, hi-tech and modern offices, placing significant emphasis on its staff’s comfort and well-being. Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery consistency.
For additional information on Ventrica view their Company Profile