Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of cost reductions of as…
Outsource
Outsourcer KURA Asks ‘What is it About Call Centres?’
Have you ever heard a child answer the question “what do you want to be when you grow up?” with…
Financial Services Sector Drives UK Outsourcing
Financial Services Sector Drives UK Outsourcing to record period Strong business investment between January and June 2017 saw UK market…
AGO Outsourcing Create Contact Centre Jobs
AGO Outsourcing have announced the creation of 470 jobs at their new East Kilbride based contact centre as part of…
Yonder Provides Fundraising Preference Service Telephone Support
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder Digital Group to provide…
Rated People Extends Contact Centre Partnership with Carpeo
The UK’s leading online marketplace, Rated People, has announced it is extending its contact services partnership with Swindon-based, Carpeo, for…
British Airways to Outsource to Outsourcer Capita?
Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’ which will potentially see…
Yonder Digital Group Delivers Top-Class Member Engagement
Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in England and Wales appoints…
Webhelp Win Gold at Contact Centre World Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating adding another gong to its trophy cabinet with…
Capita – 20 years of RSPCA Contact Centre Management
Capita set to reach nearly 20 years of RSPCA contact centre management The Royal Society for the Prevention of Cruelty…
Ascensos to Open Contact Centre on Isle of Wight
Ascensos, the Scottish based outsource contact centre, have announced that it will open a contact centre in Cowes, Isle of…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced customer contact centre, Ventrica…
Firstsource Solutions Recognised As Investor In people
Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has been awarded gold accreditation…
ResQ Contact Centre Achieves Full Ofcom Compliance
ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of their ‘Why Not Zero’…
Electric Ireland appoint Echo Managed Services
Electric Ireland appoints customer contact specialist Echo Managed Services to boost engagement and improve customer experience Electric Ireland – the…
Strongest Quarter in Five years for Private Sector Outsourcing
Strongest quarter in five years for private sector outsourcing market Outsourcing spend among UK businesses rises sharply in Q1 as…
FCA Authorisation Granted to Carpeo Contact Centre
FCA Direct Authorisation Granted to Contact Services Business,Carpeo As part of planned growth and business development, the Directors of Swindon-based…
CallCare Dials Up Yorkshire Presence with Aquisition
The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare, has acquired Yorkshire-based Your…
Webhelp and Honeybee Revolutionise Contact Centre Operations
honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, one…