There’s More To Outsourcing Contact Centres Than Costs
Shattering the myth – why there’s more to outsourcing contact centres than cutting costs – Cyril Molitor, CEO of Woven,…
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Is UK Ending It’s Love Affair with foreign Contact Centres?
Is The UK ending its long-distance love affair with foreign contact centres. However, this has raised the long-standing issue of…
Job Loses Announced at Arise Limerick Contact Centre
Arise, the Limerick based contact centre outsource company, have announced that are set to make at least 40 job cuts…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal and local customer service…
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive at their Contact Centre…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping to bring some festive…
Huawei Chooses Teleperformance as Outsource Partner
Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…
Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. Outsourcing contracts worth £1.61…
Capita Extend National Trust Contact Centre Contract
Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contact…
VeriCall Partner Gala to Support Contact Centre Payments
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall have announced an exciting…
Contact Centre Outsourcer Eishtec Aacquired By Infosys
Infosys BPM has acquired a 1,400 seat contact centre company Eishtec for an undisclosed figure; Eishtec was established in 2011…
EC opens 250-seat Contact Centre in Sheffield
EC Outsourcing have opened a contact centre in Sheffield which could bring up to 250 new jobs in the area…
VeriCall Announce 118 118 Outsource Contract Win
VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win The Scottish Government’s Minister for Trade, Investment…
Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million were signed between April…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff. Following a new client…
Arvato Secures Contact Centre Contract Extension
Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as…
Private Sector Dominates Outsourcing
Private sector dominates UK outsourcing market in Q1 2019 Businesses signed deals worth £648 million between January and March, according…
What To Expect When Outsourcing To South Africa
“What To Expect When Outsourcing your contact centre to South Africa: Direct Line share their experience” South African contact centre…
Teleperformance Win Outsource Contact Centre Contract
Teleperformance has announced that it has secured a contact centre outsource contract supporting the Construction Skills Certification Scheme (CSCS). The…