Mango Direct Marketing Invests £1m into Contact Centre
Northern Ireland’s largest independently-owned contact centre, Mango Direct Marketing, has re-invested £1 million into the business, aimed at fuelling its…
Outsource
Cymphony Moves For expanding Contact Centre Workforce
Crewe-based premium communication provider, Cymphony, has moved to new offices at Crewe Hall Farm to create an ideal home for…
ResQ Achieves 3-Star Accreditation from Best Companies
ResQ, the leading outsourced contact centre specialist, has announced that they have been awarded with Best Companies’ highest accreditation –…
Contact Centre Reach Out to Customers hit by COVID
Sigma Financial Group’s Contact centre staff Reach:Out to energy customers hit by Covid storm An outsourcing firm which provides customer…
Enfield Council Extends Contact Centre Partnership
Enfield Council extends specialist contact centre partnership with Civica Civica, a global leader in software for public services, has extended…
118 448 Moves Contact Centre Operation to PodBPO
Jobs boost as 118 448 moves to Hemel Hempstead – Directory Enquiries Service, 118 448, has signed a contract with…
Capita Sign Outsource Contact Centre Contract with Irish Water
Capita signs Outsource customer service contract with Irish Water which will be handled by Capita’s Cork based contact centre. Capita…
PTI Cymru Secure Outsource Contact Centre Contract
PTI Cymru secure new contact centre contract win with the Rail Delivery Groups’ ‘Rail to Refuge’ programme PTI Cymru, which…
There’s More To Outsourcing Contact Centres Than Costs
Shattering the myth – why there’s more to outsourcing contact centres than cutting costs – Cyril Molitor, CEO of Woven,…
Is UK Ending It’s Love Affair with foreign Contact Centres?
Is The UK ending its long-distance love affair with foreign contact centres. However, this has raised the long-standing issue of…
Job Loses Announced at Arise Limerick Contact Centre
Arise, the Limerick based contact centre outsource company, have announced that are set to make at least 40 job cuts…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal and local customer service…
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive at their Contact Centre…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping to bring some festive…
Huawei Chooses Teleperformance as Outsource Partner
Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…
Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. Outsourcing contracts worth £1.61…
Capita Extend National Trust Contact Centre Contract
Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contact…
VeriCall Partner Gala to Support Contact Centre Payments
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall have announced an exciting…
Contact Centre Outsourcer Eishtec Aacquired By Infosys
Infosys BPM has acquired a 1,400 seat contact centre company Eishtec for an undisclosed figure; Eishtec was established in 2011…