Journeycall Awarded Transport for London Framework
Journeycall, which offers customer service support and smartcard services via its contact centre has recently been awarded a place on…
Outsource
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The CCMA (Call Centre Management…
KURA on Recruitment Drive at Glasgow Contact Centre
Outsource company KURA are creating additional contact centre jobs following a recent contract win with Scottish Friendly. Brian Bannatyne, chief…
Zoopla Announce Outsource Agreement with Ventrica
Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are to outsource their customer…
Iceland Deesisde Contact Centre Staff Face Redundancy
It has been reported that Iceland, the frozen food retailer, is set to make contact centre staff redundant at their…
Thames Water Insource Contact Centre from SA
Thames Water’s insourcing of customer service contact centre and engineering positions results in 550 new jobs since launch of company’s…
Webhelp Appoints Industry Veteran Benjamin Faes UK CEO
Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as CEO of the UK…
Wilko Set to Outsource Contact Centre to South Africa
High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa in an effort to…
AnswerConnect Giving Back Through Community Initiatives
Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the planting of over one…
Sigma Connected Donates £5,000 to Help Vulnerable People
Contact Centre Outsource BPO Company Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing contact centre…
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its contact centre partner Firstsource…
Largest Privately-Owned Contact Centre Secures Lending
UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF) has provided UK-based The Contact…
Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster. Leading customer services support…
Arvato Secure Contact Centre Contract Extension
Arvato Secure Contact Centre Contract Extension with Premium Automotive Group Arvato CRM Solutions has secured a contract extension with BMW…
Sigma Connected & Vanquis Mark 10-year Milestone
Sigma Connected and Vanquis mark 10-year milestone with new customer service contact centre contract A business outsourcing provider has been…
Senior Appointments at CC33 Sheffield Contact Centre
Sheffield contact centre CC33 go from strength to strength with four senior appointments CC33 is pleased to announce four new…
Interact Mark 10 Years & Create of 100 Contact Centre Jobs
Interact marks 10 years with the creation of 100 UK contact centre jobs Interact is a leading CX (customer experience)…
Ascensos Invests in Digital Following Contact Centre Expansion
Ascensos, which is headquartered in Motherwell and employs over 3,000 contact centre staff across its network of offices spanning the…
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes Enterprises, Inc. In accordance with the announcement made on June 18,…