Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading…
Tag: Outsource
Capita to Outsource Scottish Power Jobs to South Africa?
Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact…
Contact Centre Job Losses at Totally – NHS Service Provider
Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111,…
The State of UK Business Process Outsourcing
The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to…
Serco Awarded BBC Audience Services Outsource Contract
Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a…
Guernsey Airline Outsources Contact Centre to Fiji
Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The…
Foundever Announce Closure of Plymouth Contact Centre
Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth…
Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham,…
80s Singing Legends Swap Stage to take calls in Contact Centre
A group of 80s singing legends swapped the stage to handle calls for clothing retailer The…
Interact becomes Gold Patrons for the Wigan Youth Zone
As one of the largest employers in the Wigan borough, leading UK contact centre outsourcer Interact…
Premier Inn Moves Contact Centre Overseas
Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to…
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience…
Are Contact Centre Agents More Productive at Home or Office?
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of…
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…
Firstsource Acquires Contact Centre Outsource Ascensos
Firstsource Acquires Ascensos – Acquisition aligned to strategic expansion into retail vertical,strengthen nearshore, multi-lingual capabilities Firstsource…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…
Sigma Connected Partners with IRIS on AI Technology Roll Out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…
Advantages of an Out of Hours Call Answering Service
An out of hours call answering service is a service that answers phone calls for a…