Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located in the heart of…
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BBC Renews Capita Contact Centre Contract
Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership to 25 years Capita…
Echo-U Create 100 Contact Centre Jobs in Newcastle
Newcastle-based customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs over the coming months…
KURA Contact Centre Growth After Contract Wins
Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a string of contract wins…
Volkswagen Extends Contact Centre Outsource with Capita
Volkswagen Group UK extends its customer service outsource contract with Capita Capita today announces that it has extended its 11-year…
British Airways Keep Contact Centres In-House
British Airways have confirmed that the airline is to retain its contact centres in Newcastle and Manchester amidst concerns that…
Echo-u Contact Centre Now Provides 24/7 Customer Support
ECHO-U has launched an innovative ‘out of hours’ customer support service which will see it provide 24/7 support to clients…
Private Sector Outsourcing Market Hits Three Year High
Sharp growth in technology investment saw private sector spending reach £4.93 billion last year, according to the Arvato UK Outsourcing…
Echo MS Secure Outsource Contract with Network Rail
Echo Managed Services have secured a £6.3million customer service contract with Network Rail Network Rail have appointed Echo Managed Services…
Is Your Contact Centre Outsourcing in Safe Hands?
Are your customer management outsourcing arrangements in safe hands asks Ember Group Following Wednesday’s surprise profits-warning announcement from Capita (one…
Parseq Appoint New Sales Director to drive Contact Centre Growth
Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing…
Marks & Spencer Extends Outsource Patnership with Capita
Marks & Spencer extends outsource contact centre partnership with Capita by five years Marks & Spencer has extended its longstanding…
ANT Marketing Create Jobs at Sheffield Contact Centre
ANT Marketing, the Sheffield based telemarketing company, is set to create up to 50 new jobs within the city after…
Public Sector Outsourcing Spikes in Q3 2017
Government buyers account for 70 per cent of spend between July and September, according to the Arvato UK Outsourcing Index…
Four Seasons Health Care Appoints Echo to Manage Helpline
Four Seasons Health Care appoints Echo to manage dedicated new customer helpline Four Seasons Health Care – one of Britain’s…
Four Outsourcing Myths Quashed by Arvato
Four outsourcing myths quashed: Why a partnership approach can help brands deliver exceptional customer experience Fraser Tusler, Business Development Director,…
Education & Training Appoint Echo to Improve CX
Society for Education and Training appoints Echo to improve online customer service The Society for Education and Training (SET) is…
Outsourced Contact Centres: 7 challenges and solutions
Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced by outsourcers today and…
Ventrica Opens Second Contact Centre Site in Southend
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design – new facility creates 180 new…