Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster. Leading customer services support…
Outsource
Arvato Secure Contact Centre Contract Extension
Arvato Secure Contact Centre Contract Extension with Premium Automotive Group Arvato CRM Solutions has secured a contract extension with BMW…
Sigma Connected & Vanquis Mark 10-year Milestone
Sigma Connected and Vanquis mark 10-year milestone with new customer service contact centre contract A business outsourcing provider has been…
Senior Appointments at CC33 Sheffield Contact Centre
Sheffield contact centre CC33 go from strength to strength with four senior appointments CC33 is pleased to announce four new…
Interact Mark 10 Years & Create of 100 Contact Centre Jobs
Interact marks 10 years with the creation of 100 UK contact centre jobs Interact is a leading CX (customer experience)…
Ascensos Invests in Digital Following Contact Centre Expansion
Ascensos, which is headquartered in Motherwell and employs over 3,000 contact centre staff across its network of offices spanning the…
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes Enterprises, Inc. In accordance with the announcement made on June 18,…
Mango Direct Marketing Invests £1m into Contact Centre
Northern Ireland’s largest independently-owned contact centre, Mango Direct Marketing, has re-invested £1 million into the business, aimed at fuelling its…
Cymphony Moves For expanding Contact Centre Workforce
Crewe-based premium communication provider, Cymphony, has moved to new offices at Crewe Hall Farm to create an ideal home for…
ResQ Achieves 3-Star Accreditation from Best Companies
ResQ, the leading outsourced contact centre specialist, has announced that they have been awarded with Best Companies’ highest accreditation –…
Contact Centre Reach Out to Customers hit by COVID
Sigma Financial Group’s Contact centre staff Reach:Out to energy customers hit by Covid storm An outsourcing firm which provides customer…
Enfield Council Extends Contact Centre Partnership
Enfield Council extends specialist contact centre partnership with Civica Civica, a global leader in software for public services, has extended…
118 448 Moves Contact Centre Operation to PodBPO
Jobs boost as 118 448 moves to Hemel Hempstead – Directory Enquiries Service, 118 448, has signed a contract with…
Capita Sign Outsource Contact Centre Contract with Irish Water
Capita signs Outsource customer service contract with Irish Water which will be handled by Capita’s Cork based contact centre. Capita…
PTI Cymru Secure Outsource Contact Centre Contract
PTI Cymru secure new contact centre contract win with the Rail Delivery Groups’ ‘Rail to Refuge’ programme PTI Cymru, which…
There’s More To Outsourcing Contact Centres Than Costs
Shattering the myth – why there’s more to outsourcing contact centres than cutting costs – Cyril Molitor, CEO of Woven,…
Is UK Ending It’s Love Affair with foreign Contact Centres?
Is The UK ending its long-distance love affair with foreign contact centres. However, this has raised the long-standing issue of…
Job Loses Announced at Arise Limerick Contact Centre
Arise, the Limerick based contact centre outsource company, have announced that are set to make at least 40 job cuts…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal and local customer service…