Ventrica appoints Kathleen Roach as Head of Continuous Improvement

Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous Improvement at Southend based contact centre.

Kathleen brings over 22 years of experience in the Contact Centre industry to one of the UK & Europe’s leading and best-known customer management and transformational organisations. She has an excellent pedigree in improving customer experience as a consultant and working with a number of global BPO’s.

Kathleen said,

“I am really proud to join Iain and the team at Ventrica.

I am so excited to work with Ventrica’s amazing group of clients to improve their customer experience and drive efficiencies into their business, all the time driving a culture of continuous improvement back into the brand ambassadors of Ventrica”.


Ventrica CEO, Iain Banks, commented,

“I am personally delighted to have Kathleen on board.

Her pedigree in driving superior value for clients and employees is unrivalled and her skills in working with people, processes, and technology will add real value to our clients as well as her colleagues.




Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre technologies allows Ventrica to enhance customer experiences designed to keep their clients ahead of the technology curve and their competition.

The company is headquartered in Southend, where it operates from spacious, hi-tech and modern offices, placing significant emphasis on its staff’s comfort and well-being. Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery consistency.

For additional information on Ventrica view their Company Profile

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