Outsourced customer management service provider Ventrica last night picked up two awards at the prestigious European Contact Centre & Customer Service Awards, 2020 (ECCCSA’s).
GOLD WINNER for Best Outsourcing Partnership (Large) for its continued work in conjunction with the Royal Voluntary Service in delivering the largest volunteering programme in the UK since the Second World War, in support of the nation’s most vulnerable people, and SILVER WINNER – European Outsourced Contact Centre of the Year.
The ceremony hosted by Sally Gunnell OBE was held virtually with over 2000 guests in attendance who celebrated being part of the greatest awards programme in the contact centre industry.
Founder & CEO of Ventrica, Dino Forte commented. ‘We are absolutely thrilled and honoured to receive this industry recognition and I’m so proud of our teams for their effort, dedication and hard work which has led to this amazing moment’.
To be recognised as one of the very best contact centre outsourcers in Europe is a truly phenomenal achievement particularly after such a challenging and difficult year. Winning an ECCCSA is never easy and the robust process was carried out by Judges who are very experienced and recognised across our industry.
Ventrica provides intelligent outsourced multilingual customer service & sales support for numerous ‘blue chip’ global organisations. With significant experience and expertise of providing customer support, particularly in the luxury retail space, Ventrica is also well-known for its digital capability and helping its client’s improve and transform the end customer experience.
For additional information on Ventrica view their Company Profile
For additional information on the 20th European Contact Centre & Customer Service Awards Click Here