Workforce Wellbeing – What Does it Mean & Why Does it Matter?

Workforce wellbeing – what does it really mean and why does it matter more than ever?…

NICE Achieves Perfect Scores for WFM in DMG Report

NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce Management in DMG…

Cazoo uses Calabrio WFM to Support Contact Centre

Cazoo uses Calabrio Workforce Management to support fast-growing contact centre business – Automated cloud WFM solution…

Calabrio Empowers Agents on Work-Life Balance

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique…

NICE Market Share Leader in Workforce Optimisation

NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is…

Content Guru Launch Powerful Workforce Management Solution

Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…

SVL Provide WFM Solution to Deliveroo Contact Centre

SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line…

Noble WFM Solution Meet Demands in Changing Contact Centre Landscape

Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape…

Enabling a Mobile Contact Centre Workforce

Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several…

Ibotta Select NICE to Improve Remote Workforce Management & Engagement

Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce…

Teleopti – The Insider’s Guide to Contact Centre WFM

Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and…

Welcome to the New World of Self-Scheduling

Welcome to the new world of self-scheduling for frontline employees As companies embrace digital possibilities to…

Top 7 questions IT professionals ask about WFM

Top 7 questions IT professionals ask about WFM – IT professionals are easy to please so…

Teleopti Reimagines WFM with Grant the Chatbot

Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI)…

National Express Uses WFM to Keep Passengers Moving

National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that…

How Patient are your Customers? Erlang A may have the answer

Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…

WFM Supports Engagement at OTTO Contact Centres

Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…

Sabio Extends WFO Capability with Acquisition of Callware

Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech…

Count to 5 for Perfect Multi-channel Forecasting

Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s…

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