Eliminating Overtime Requires Businesses to Improve Efficiency

Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin…

Common Mistakes in Forecasting in the Contact Centre

How to avoid the 5 most common mistakes in forecasting in the contact centre – According…

U-WFM Announce Next Generation of Cloud WFM for Contact Centres

U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable…

Tortoise or Hare – Which One is Your Contact Centre?

Tortoise or Hare – which one describes your contact centre? – contact centers should look to…

Is it Really a ‘Tug of War’ in Contact Centres?

When operations wants one thing and agents want another the atmosphere can become tense. Karim Chabane…

Injixo 2018 Contact Centre WFM Benchmark Survey

injixo need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover…

Flexible, cloud-based solutions key to workforce optimisation

With the increasingly urgent need to make their workforces more productive, technology is often touted as…

SVL Business: PULL OVER – We’re the Real-time Police!

I started my career in resource planning, not quite at the time when you had to…

Teleopti Empowers WFM Software with Artificial Intelligence

Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…

Teleopti Earns Top Score for Overall Vendor Satisfaction

Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year…

Aspect Awarded Patent for WFM Scheduling System

Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates…

NICE WFM Transforms Customer Experience for Thomas Cook

NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and…

The Magnificent 7– Review of Workforce Management in 2017

Olle Düring, CEO Teleopti, looks back at an exciting year with a round-up of the 7…

Are Your Contact Centre Agents Ready for Christmas?

Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks…

Teleopti – Real Time Adherence – What’s not to love?

Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…

NICE Market Share Leader for Contact Centre WFO

DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that…

NICE EVOLVE WFM Brings Forecasting to All Organisations

NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading…

Workforce Engagement Management What Does It Really Mean?

Workforce Engagement Management – So what Does It Really Mean? Olle Düring, CEO of Teleopti outlines…

The State of Workforce Management in Contact Centres – 2017

The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is…

error: Content Protected