Genesys: Don’t Let Your Contact Centre Workforce Become the Walking Dead
You can’t escape these agents of the undead, pacing around listlessly, muttering to themselves about service levels, unfair schedules and…
– WFM
Aspect Software Workforce Optimisation 8.1
Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform Aspect EQ Workforce Optimisation 8.1 ushers in Aspect EQ…
Genesys Workforce Optimisation: Turn Your Agents into Superheroes
Turn Your Agents into Superheroes with Workforce Optimisation Article by Stefan Captijn of Genesys Imagine all of your contact centre…
Verint Systems Announces Availability of Work Allocation Manager
Verint Systems New Solution Enables Smarter Engagement Across Back-Office and Blended Work Environments to Advance Productivity, Service Delivery and Customer…
Don’t Let Your Contact Centre Workforce Become The Walking Dead
Warning: Zombies have infected your contact centre workforce. You can’t escape these agents of the undead, lifelessly pacing around muttering…
Maximising the Benefits of Workforce Management Software
Workforce management software is a powerful tool when it comes to… well, managing your workforce. That sounds fairly basic, but…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and workforce optimisation portfolio to…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are more empowered than ever,…
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available on multiple mobile platforms,…
Performance Improvement through WFO
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market, senior executives at both…
Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of workforce management: a new…
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)
Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the two to create the…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons, widgets and customisable dashboards…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional workforce optimization (WFO) capabilities…
Intelecom Announces Extension of its Contact Centre in the Cloud Solution
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360 Software Intelecom Group AS…