WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…
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The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
Contact Centre Forecasting Fundamentals: How to Forecast Workload
Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…
The Art of Contact Centre Scheduling: A Balancing Act
Charles Watson of injixo explains the balancing act that contact centre managers go through to achieve…
8 Proven Success Strategies to Thrive in a Competitive Environment
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…
Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres
Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…
Workforce Management: A 30 Minute Guided Tour
Have you heard of injixo but you don’t know what functionality is included? Or is it…
Company Profile: Injixo
injixo is a product of InVision, a market leader in WFM for over 25 years. InVision…
Injixo Contact Centre WFM Benchmark Report
The Current State of Workforce Management in the Global Contact Centre Landscape injixo 2019 Contact Centre…
5 Problems Contact Centres Face During Christmas Period
We’re heading into the Christmas Period! For the lucky people not managing contact centres, that’s a…
Injixo 2018 Contact Centre WFM Benchmark Survey
injixo need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover…
Ready to take Contact Centre Planning to the next level?
Are you ready to take Contact Centre Planning to the next level and accelerate your success…
Injixo – How To Successfully Acheive Service Level
Download now, FREE eBook Offer How to successfully achieve Service Level 42 point checklist for call…
mplsystems & Injixo Transform Productivity in Contact Centres
mplsystems & Injixo Integration To Transform Productivity in Contact Centres Combining mplsystems pioneering contact centre and…