Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…
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The Role of AI in a People-Centric Contact Centre
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has…
Your Guide to AI in WFM – Get the Complete eBook
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…
injixo eBook: Rethinking Contact Centre Training
injixo eBook: Rethinking Contact Centre Training – new eBook from injixo Artificial Intelligence (AI) continues to…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
Everything you Need to Know About Occupancy & Utilisation
Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…
Leicestershire County Council Improve Customer Service Performance
injixo has saved us lots of time. It helps us to be proactive, not reactive. And…
eBook: 7 WFM Trends to look out for in 2024
eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…
WFM ROI: How WFM Software Pays for Itself
WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…
What is Workforce Management in Contact Centres?
What is Workforce Management in contact centre? There are lots of moving parts in workforce management…
ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation
Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…
Trade Secrets of Award-Winning Planning Managers
Contact centre workforce planners constantly face new challenges. » Digital channels are growing and calls are…
injixo TechLab: Dissecting the WFM Cycle Webinar Series
Join injixo in this unique webinar series as they dissect the WFM cycle. Learn about the…
WFM ROI Calculator: Calculate in a Few Steps
WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…
The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
Contact Centre Forecasting Fundamentals: How to Forecast Workload
Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…
The Art of Contact Centre Scheduling: A Balancing Act
Charles Watson of injixo explains the balancing act that contact centre managers go through to achieve…
8 Proven Success Strategies to Thrive in a Competitive Environment
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…