Trade Secrets of Award-Winning Planning Managers

Contact centre workforce planners constantly face new challenges.

» Digital channels are growing and calls are in decline.

» Record inflation rates mean you need to maximise productivity while engaging and retaining staff.

» And artificial intelligence has the potential to be a complete game-changer.

So here’s a question: Who could be a better source of proven, up-to-date best WFM practice than an award-winning planning manager? Answer: 3 award-winning planning managers!

Sign up for the latest webinar from injixo to join

» Jonathan O’Connor of Tructyre (The Forum 2023 Planning Manager of the Year)

» Steve Miller of Benenden Health (The Forum Planning Hero Award 2023) and

» Tim Milburn of emovis (UK Call Centre Management Association Resource Planning Manager of the Year 2023 – Gold)

as they reveal the hacks, tips and best practices that helped take them to the top of their game.



For additional information or to register for the injixo webinar Click Here

injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.

injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact centre platforms. Powerful and easy to use, injixo covers the whole planning cycle from forecasting to scheduling, real-time management, a comprehensive API and employee self-service via a smartphone-friendly agent portal.

injixo WFM helps you plan your staff across all your digital channels. It consistently delivers an excellent customer experience while engaging your employees, boosting efficiency, and reducing operating costs.

For additional information on Injixo view their Company Profile

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