What is Workforce Management in Contact Centres?

What is Workforce Management in contact centre?

There are lots of moving parts in workforce management (WFM). Best practice is constantly evolving. And so is the technology.

Whether you’re a WFM newbie or a seasoned professional, I think you’ll love injixo’s new e-book What is WFM and why do you need it?

In the e-book, we reveal:

– How digital communication is transforming the WFM cycle

– The benefits of WFM for the customer, the employee, the business, and the planner

– Proven ways to avoid potential pitfalls around WFM implementation

– Future trends that you must be ready for

In short: it’s a must-read. Get your free copy today.



To download the Injixo e-Book ‘What is workforce management?’ Click Here

injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.

injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact centre platforms. Powerful and easy to use, injixo covers the whole planning cycle from forecasting to scheduling, real-time management, a comprehensive API and employee self-service via a smartphone-friendly agent portal.

injixo WFM helps you plan your staff across all your digital channels. It consistently delivers an excellent customer experience while engaging your employees, boosting efficiency, and reducing operating costs.

For additional information on Injixo view their Company Profile

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