The Digital Journey: New Findings on Consumer Frustration and Loyalty within the contact centre Learn how…
Tag: Downloads
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Cloud Contact Centre Guide: Moving CX Centre Stage
Customer service expectations are higher than ever, especially as a result of the recent pandemic which…
The Five Steps to Accurate Contact Centre Forecasting
The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…
UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
Infobip launches Conversational Everything Blueprint
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity…
Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…
How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…
The Changing Consumer Behaviours in the COVID Era
– Vonage: Businesses Must Become Agile, Adapt Quickly to Pandemic-Related Changes in Customer Preferences to Enhance…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers…
White Paper: Engage with your customers in conversation
Write the story of your brand as you engage with your customers in conversation In an…
Contact Centres Guide to Maximising Voice Technology
Speechmatics publishes new guide providing ten recommendations for contact centres to maximise voice technology for better…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…
Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…
All Consumers Want is Responsive Customer Service
New YouGov Research Shows Consumers of All Ages Want Responsive Customer Service and Data Security Nearly…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into…
Injixo Contact Centre WFM Benchmark Report
The Current State of Workforce Management in the Global Contact Centre Landscape injixo 2019 Contact Centre…
The Contact Centre Manager Handbook to Agent Happiness
The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders…