How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including Microsoft, Aviva and Vodafone…
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including Microsoft, Aviva and Vodafone…
– Vonage: Businesses Must Become Agile, Adapt Quickly to Pandemic-Related Changes in Customer Preferences to Enhance Connections – New Survey…
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers need to step up…
Write the story of your brand as you engage with your customers in conversation In an era which saw an…
Speechmatics publishes new guide providing ten recommendations for contact centres to maximise voice technology for better customer interactions Speechmatics have…
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…
New YouGov Research Shows Consumers of All Ages Want Responsive Customer Service and Data Security Nearly two-thirds would pay more…
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into the use of contact…
The Current State of Workforce Management in the Global Contact Centre Landscape injixo 2019 Contact Centre WFM Benchmark Report How…
The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders and managers in the…
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
Recent independent research by Opinion Matters showed that customers want to know why you’re calling them and where you got…
New Study Reveals Heightened Complexity of Customer Experience Increases Pressure on the Front Line contact centre agents Every day, contact…
Download the guide: 3 Ways Amazon Connect Will Transform Your Customer Service Capabilities Amazon Connect is providing businesses with a…
White Paper Download – Intelligent Chatbots in the Contact Centre The development of Artificial Intelligence (AI) over recent years give…
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner Circle Guide to AI,…
The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for those willing thrive with…