GDPR is actually a Customer Experience Opportunity!
Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build a Single Customer View…
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Contact Centre Agents Have Difficulty Getting through to Management
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting though to their own…
PCI Compliant Contact Centres: Maximising Customer Experience
PCI Compliant Contact Centres: Maximising Customer Experience [EBOOK] The ways in which customer experience can be enhanced is understandably a…
How Contact Centres Can Recruit & Retain Agents
New guide explains how contact centres can recruit and retain talented agents A new insight guide which offers five steps…
Consumers Demand Better & More Detailed Answers from Brands
UK consumers demand better, more detailed answers from brands – or they’ll move to rivals 94% say personalised answers will…
Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the right deployment model for…
Benefits of Systems Integration with Cloud Contact Centre
The Benefits of Systems Integration with Cloud Contact Centre Solutions Colin Hay at Puzzel explores the virtues of connecting multiple…
Bright Guide to Improving Your Contact Centre NPS
Based on extensive research on how top performers achieve industry beating scores, Bright present 8 steps guaranteed to significantly improve…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…
Improving Customer Experience & NPS Through Quality Assessment
Scorebuddy ebook Download – Improving Customer Experience & NPS Through Quality Assessment – Measuring call cente Quality Assurance is necessary…
KURA White Paper: The Future Workforce – Leaders are you Listening?
Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper “The Future Workforce –…
Download: PCI Compliant Contact Centres Maximising Efficiency
There is a common misconception that increased data security measures can often come at the expense of efficiency. Equally, adhering…
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling omnichannel self-service experiences, but…
The Truth About Cloud in Small Contact Centres
The Truth About Cloud in Small Contact Centres – Free Download What if the cloud could radically improve your customer’s…
Free Download: 3 Critical Issues Facing Contact Centres Today
3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s three most popular 2017…
Benchmarking Study of UK Customer Contact Operations
The largest HR & operational benchmarking study of UK customer contact operations is now available, giving detailed information on: –…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la même chose, (the more…
Genesys: Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? – What contact centre buyers should consider Download free eBook Are you doing everything…
The Contact Centre from an Advisor’s Perspective
Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and their views on the…