Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist outsourcer Website The advent…
– Training
Telemarketing in the 21st century? Is it still relevant?
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have you noticed how there…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks Organisations struggling to train…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals the connection between Mahatma…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called Box Clever. This rapidly…
Managers Not Trained To Manage Inter-Office Conflicts
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs to change – CIPD…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve Shellabear of dancing lion…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry Call Centre Know How,…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training programme in Amsterdam in…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could have been but never…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client Relations, CRM Solutions at…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals that one third of…
Advance Your Career in the Automotive Industry?
Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes increasingly competitive having your…
Buzz Is The Word At Co-op Manchester Contact Centre
Buzz is in the air at the Co-op Headquarters, Angel Square, Manchester. Having already won several awards for being the…
NRG Building a Model Strategy for Problem Solving
NRG Build a model strategy for problem solving Today professionals in Learning & Development from the region’s leading contact centres…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard when calling a contact…
Do you use practice in your telephone skills training?
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so, well, risky isn’t it?…
CCMA Announce the Next Series of Member Events
The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run by the contact centre…
CCMA Announce Training and Seminar Events for 2016
The CCMA have announced a series of both seminars and training courses for 2016. Seminar held at Hermes Europe member…