Research Reveals Agent Training Falling Behind Customer Expectations

New research from the CCA reveals agent training is falling behind customer expectations – Research reveals…

Advance Your Career in the Automotive Industry?

Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes…

Buzz Is The Word At Co-op Manchester Contact Centre

Buzz is in the air at the Co-op Headquarters, Angel Square, Manchester. Having already won several…

NRG Building a Model Strategy for Problem Solving

NRG Build a model strategy for problem solving Today professionals in Learning & Development from the…

Calls May Be Recorded For Training & Quality Purposes

“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard…

Do you use practice in your telephone skills training?

Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so,…

CCMA Announce the Next Series of Member Events

The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run…

CCMA Announce Training and Seminar Events for 2016

The CCMA have announced a series of both seminars and training courses for 2016. Seminar held…

CCMA – Automation & Self-Service in your Contact Centre

CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting…

Contact Centre Degree Course launched

Contact Centre Degree Course launched – A new partnership announced today between Firstsource Solutions and Ulster…

Contact Centre Management Training Events

Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…

Contact Centre Training Division established by Ember

Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a…

Contact Centre Training Tips

Customer expectations are constantly on the rise. In a contact centre, it is the job of…

CCMA Training Courses – ‘An Introduction to Contact Centre Management’

CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…

Top RESPONSE Talent Go Lean to Improve

Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent…

CCMA Announce Series of Training Courses

The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…

CCMA Training Programmes – Run by Call Centre Professionals

The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call…

Eithad Airways awarded Global Excellent Award 2014

Eithad Airways Manchester contact centre was selected as winner of the ‘Most Effective Contact Centre Training…

CCMA announce expansion of BSc in Customer Contact Planning and Management

Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call…

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