The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
Category: – Training
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the…
Legal & General Partners with Hemsley Fraser
Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff…
E.ON leading the way in youth recruitment programmes and customer service
E.ON has announced it is to pilot a Customer Service Apprenticeship scheme, helping to support the…