CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting smarter in contact centres.…
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Contact Centre Degree Course launched
Contact Centre Degree Course launched – A new partnership announced today between Firstsource Solutions and Ulster University will give contact…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation that takes place in…
Contact Centre Training Division established by Ember
Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a new contact centre training…
Contact Centre Training Tips
Customer expectations are constantly on the rise. In a contact centre, it is the job of call centre agents to…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for Team Managers looking to…
Top RESPONSE Talent Go Lean to Improve
Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent in the industry with…
CCMA Announce Series of Training Courses
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational Coaching skills and techniques…
CCMA Training Programmes – Run by Call Centre Professionals
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call Centre Professionals for Call…
Eithad Airways awarded Global Excellent Award 2014
Eithad Airways Manchester contact centre was selected as winner of the ‘Most Effective Contact Centre Training Programme’ award at a…
CCMA announce expansion of BSc in Customer Contact Planning and Management
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call Centre Management Association (CCMA)…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the Call Centre Management Association…
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of us enjoy talking to…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the facility to create your…
Legal & General Partners with Hemsley Fraser
Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff in its Insurance Customer…
E.ON leading the way in youth recruitment programmes and customer service
E.ON has announced it is to pilot a Customer Service Apprenticeship scheme, helping to support the UK’s youth unemployment agenda…