CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting smarter in contact centres.…
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting smarter in contact centres.…
Contact Centre Degree Course launched – A new partnership announced today between Firstsource Solutions and Ulster University will give contact…
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation that takes place in…
Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a new contact centre training…
Customer expectations are constantly on the rise. In a contact centre, it is the job of call centre agents to…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for Team Managers looking to…
Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent in the industry with…
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational Coaching skills and techniques…
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call Centre Professionals for Call…
Eithad Airways Manchester contact centre was selected as winner of the ‘Most Effective Contact Centre Training Programme’ award at a…
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call Centre Management Association (CCMA)…
The Call Centre Management Association (CCMA) have announced a series of Training events run by the Call Centre Management Association…
Contact centres are a fact of life, and will continue to be so. But few of us enjoy talking to…
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the facility to create your…
Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff in its Insurance Customer…
E.ON has announced it is to pilot a Customer Service Apprenticeship scheme, helping to support the UK’s youth unemployment agenda…