IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector IPI, the digital contact…
IPI
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of Consulting, IPI As lockdown…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product suite includes, as well…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy Scopes as COO IP…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI As this unprecedented year…
IPI Picks Up Prestigious Award at Genesys Partner Vision
IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, a global leader…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head of Applications Consulting, IPI…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to self-service functionality irrespective of…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions Director, IPI A modern-day…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19 has had a resounding…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen numerous changes in response…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company has so far raised…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in customer service is not…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce attrition rates, boost customer…
IP Integration Bolsters Cloud Portfolio with Genesys
IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice and flexibility to customers…