Omnichannel CX in the Travel Industry During Pandemic
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our panel of contact centre…
IPI
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from its on-premise solution. Customer…
Make Your Remote Contact Centre PCI Compliant
PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in the number of customers…
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past year has undoubtedly changed…
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys is the UK’s leading…
The Changing Face of the Contact Centre – 1 Year On…
‘Come out fighting from lockdown – contact centre strategies & lessons learnt’ – The mix of people, process, technology &…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established in 2007, is a…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be at the heart of…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading charity committed to improving…
How to Boost Customer Experience in the Utility Sector
How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to get serious Increased competition…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector IPI, the digital contact…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of Consulting, IPI As lockdown…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product suite includes, as well…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy Scopes as COO IP…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI As this unprecedented year…
IPI Picks Up Prestigious Award at Genesys Partner Vision
IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, a global leader…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head of Applications Consulting, IPI…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to self-service functionality irrespective of…