5 ways to Aid compliance with The Consumer Duty
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The start of a new…
IPI
IPI Partners with Verint to Deliver Workforce Innovation
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact centre specialist, today announced…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of Consulting at IPI Accelerated…
3 Contact Centre Trends that will Shape 2023
A New Year brings about the chance to review the challenges and progress of the previous year and provides the…
Welcoming in a New Era at IPI – ElasticCX CCaaS
Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks the start of a…
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution IPI’s new omni-channel engagement platform puts innovation into…
IPI Named Supplier on G-Cloud 13 Framework
IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available across three of four…
IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!
Back in July, we proudly announced IPI as one of the Best Companies to Work for 2022, for a second consecutive year.…
How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from anywhere.Whitepaper from IPI The…
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the best solution for your…
Managing Workforce Engagement in a Hybrid Contact Centre
Managing workforce engagement in a hybrid contact centre – Craig Farley, Head of Consulting IPI explains In the wake of…
IPI Provides Career Mentoring for Young People
IPI, the UK’s leading digital contact centre specialist, provides career mentoring for young people with UK Youth and Leap One…
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Year
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Consecutive Year Company awarded three-star rating in recognition of “world-class”…
IPI and ZSAH Team up to Deliver CX Innovation
IPI and ZSAH Team up to Deliver CX Innovation – Geospatial and analytical tools add data-driven intelligence to contact centre…
Is the misalignment of CX priorities driving you round the bend?
Join IPI for world-class driving and discussion – Thursday 7th July 2022 at Mercedes Benz World Join our featured…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
3 ways to capitalise on intelligent call routing in the contact centre – Steve Murray, Line of business director at…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be said for the power…
IPI Outfits Boden with the Latest Cloud Technology
Contact Centre Case Study: IPI Outfits Boden with the Latest Cloud contact centre Technology The Challenge IPI’s relationship with Boden…