How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from anywhere.Whitepaper from IPI The…
IPI
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the best solution for your…
Managing Workforce Engagement in a Hybrid Contact Centre
Managing workforce engagement in a hybrid contact centre – Craig Farley, Head of Consulting IPI explains In the wake of…
IPI Provides Career Mentoring for Young People
IPI, the UK’s leading digital contact centre specialist, provides career mentoring for young people with UK Youth and Leap One…
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Year
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Consecutive Year Company awarded three-star rating in recognition of “world-class”…
IPI and ZSAH Team up to Deliver CX Innovation
IPI and ZSAH Team up to Deliver CX Innovation – Geospatial and analytical tools add data-driven intelligence to contact centre…
Is the misalignment of CX priorities driving you round the bend?
Join IPI for world-class driving and discussion – Thursday 7th July 2022 at Mercedes Benz World Join our featured…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
3 ways to capitalise on intelligent call routing in the contact centre – Steve Murray, Line of business director at…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be said for the power…
IPI Outfits Boden with the Latest Cloud Technology
Contact Centre Case Study: IPI Outfits Boden with the Latest Cloud contact centre Technology The Challenge IPI’s relationship with Boden…
Achieve your Business Outcomes with IPI Cloud AI
Achieve your business outcomes with IPI Cloud AI – cloud-based self-service apps A lot of businesses know where they want…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI discusses It’s the people…
IPI Pauseable Now Available on Genesys AppFoundry
IPI Pauseable now available on Genesys AppFoundry – Digital contact centre specialist, IPI, combines with Genesys Customer Experience platform to…
Gtech Selects IPI to Support Contact Centre Operations
Gtech Selects IPI to Support Contact Centre Operations – IPI secures three-year contract based on extensive Avaya experience IPI, the…
IPI Company Purpose and Values – Contact Centre Solutions Provider
IPI’s Company Purpose and Values – Sat Sanghera, CEO at IPI, contact centre solutions providor The other day I came…
At IPI, Our People are at the Heart of what we do
The IPI People Experience At IPI, our people are at the heart of what we do. They are what differentiates…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland Water NI Water is…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a strategic business decision. The…