Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19 has had a resounding…
IPI
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen numerous changes in response…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company has so far raised…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in customer service is not…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce attrition rates, boost customer…
IP Integration Bolsters Cloud Portfolio with Genesys
IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice and flexibility to customers…
Market Report: Contact Centres and the Use of AI
Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and Machine Learning” looking at…
IP Integration Appoint Tech Entrepreneur Alastair Mills To Board
IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for next stage of growth…
IP Integration Growth Partner of the Year by Avaya
IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK Enterprise Growth Partner of…
IP Integration Receives Enterprise Partner Award
Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor IP Integration, a leading provider of customer…
Enghouse Interactive Signs up IP Integration
Enghouse Interactive Signs up IP Integration as its Latest UK Partner – Systems integrator to add extensive range of Enghouse…