IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.
IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
By looking at the challenges and business drivers in the contact centre, both today and in the future, IPI ensures its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, IPI offers a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences.
Founded in 2001, IPI supports more than five million customer interactions and 65,000 agents every day.
Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines.
Ethical Insurance Company Partners with IPI as it Launches Contact Centre
The Benefits of Personalisation in CX in your Contact Centre
How Insurers can Improve CX Amid Skyrocketing Complaints
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud
IPI Named a Supplier on CCS’s Networking Service’s 3 Framework
Contact Centre Panel Selects IPI To Join Partnership Network
Achieving Contact Centre Fitness – Strategies & Tools
Why Contact Centres Need to Prioritise Training & Enablement
How Contact Centre Pain Points can Affect Stress Levels
Positioning Family Wellbeing at the Heart of the Contact Centre
Financial Wellbeing: Supporting The Contact Centre Agent
IPI awarded Platinum Partner Status by Gamma
IPI Announced as Speaker at Genesys Partner Conference
IPI Secures Equity Share Investment from Ethos Partners
5 ways to Aid compliance with The Consumer Duty
Cloud Delivering a Contact Centre Omnichannel CX
Company Profile: IPI
IPI Partners with Verint to Deliver Workforce Innovation
3 Contact Centre Trends that will Shape 2023
Welcoming in a New Era at IPI – ElasticCX CCaaS
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI Named Supplier on G-Cloud 13 Framework
IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!
How to make your Hybrid Workforce PCI Compliant
The Hidden Costs of Contact Centre Licencing
Integration House, Turnhams Green Business Park, Pincents Lane, Reading, Berkshire. RG31 4UH.
Telephone: 0118 918 4600
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