The Top 5 Pitfalls of Digital Transformation
Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of organisations have already piloted…
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5 Ways to Turn Contact Centre Agents into Brand Guardians
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians In these uncertain economic times, how do…
Air Europa Enhance Contact Centre Payment Processes
Air Europa chooses PCI Pal to enhance Contact Centre payment processes – PCI Pal has implemented PCI Pal Agent Assist…
NICE Drives Patient Care for Health Authority
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, NHS Lothian NHS Lothian’s successful…
PCI Pal’s ‘Keep Calm and Simplify’ podcast discusses PCI DSS 4.0
PCI Pal has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies and actions required, following…
Content Guru Commits to Developing New Talent to Support Global Expansion
Leading technology firm, Content Guru, part of Redwood Technologies Group, remains committed to investing in graduate recruitment as the company…
Infobip creates AI-powered chatbot for Uber
Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp – The new chatbot, deployed on…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations to seamlessly integrate customer…
Six Reasons to take another look at IVR in your Contact Centre
Six reasons to take another look at IVR in your contact centre – Rob Crutchington at Encoded, discusses the rise…
42% of Consumers Have Had It With Hanging on Hold
42% of consumers have had it with hanging on hold – Social poll reveals long hold times are the biggest…
Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds » Launches new Evolve2…
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX is a complete suite…
Content Guru Wins Tech Co. of the Year Award
Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud communications and customer experience…
How Well Do You Understand Customer Intent?
How well do you understand customer intent? How well do you actually know your customers when they contact your contact…
Customer Touch Point Launches Service to Help Businesses Improve Accessibility
Customer Touch Point launches a new service to help businesses improve accessibility across customer contact within the contact centre Customer…
NICE Announce Intent-Driven CX Capability with Enlighten AI
NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration Leveraging the power of Enlighten AI to…
Calabrio Appoints New Leader of Customer Service & Support Team
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success Dave…
Jabra Launches Wireless Headset To keep Frontline Workers Connected
Jabra launches a new wireless headset, Jabra Perform 45, designed to keep frontline workers connected wherever they are – Jabra…
Odigo Global Leader in Contact Centre as a Service Report
Odigo is named a Global Leader for the third consecutive year in the ISG Provider Lens™ Contact Centre as a…