How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New guide: how to reduce…
– Company Info
A New Era for Workforce Management in the Contact Centre
A new era for Workforce Management in the contact centre – As we get to grips with our new working…
Eight Actionable CX Insights to Increase Customer Success
Eight actionable CX insights to increase customer success in the contact centre – The benefits of speech analytics in customer…
True Cloud vs Fake Cloud: What’s the Difference?
True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters In his latest Article, Magnus Geverts of…
Improving Patient CX Within Healthcare Contact Centres
How to Improve the Patient Experience Within Healthcare Contact Centre Operations – Business Systems discusses In today’s day and age,…
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
Contact Centre Best Practices in the Era of PCI DSS 4.0
Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0 With the release of PCI…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
MaxContact Builds on Record Year of Growth with New VP of Engineering
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering Matt Yates will…
storm RECORDER Certified By Microsoft Teams For Compliant Recording
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre technology provider, Content Guru,…
Has Work From Home Lead To A Nation Of Slackers Watching Netflix?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early days of the pandemic…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer engagement solutions provider, Content…
The Inner Circle Guide to Customer Interaction Analytics
The Inner Circle Guide to Customer Interaction Analytics Drive AI-powered interaction analytics and unlock powerful business insights. Customer interaction analytics…
How Contact Centres Transform Customer Experience with AI
Smarter CX: How contact centres are transforming customer experience with AI Effortless CX is the new paradigm and it all…
Contact Centre Webinar: Speech Analytics – The Power of One
The average contact centre only examines around 2% of their customer interactions. This is typically a manual process. “Analytics” is…
Calabrio Webinar – Speech Analytics – The Power of One
Contact Centre Webinar: Speech Analytics – The Power of One Wednesday May 25 2022 – 12:00-12:45 (GMT) / 14:00-14:45 (CET)…
Workforce Wellbeing – Elements of Effective Corporate Programme
Workforce wellbeing – 7 essential elements of an effective corporate programme – Personal and organisational growth go hand in hand. …
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure wireless connection with highest…