OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my colleague and friend, Daniel…
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Odigo Joins Pega Partners Programme & Adds New Solution
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global provider of Contact Centre…
Understanding the Importance of the Contact Centre
Understanding the Importance of the Contact Centre – Improve your contact centre offering The last few years have shown that…
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head of AI at Five9…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners of the UK National…
Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact Centre Manager of the…
PCI Pal Ranked in Top 100 Fastest Growing Companies in UK
PCI Pal®, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing…
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer Outcomes New and expanded…
Is it Time to Retire Average Handling Time in Contact Centres?
Is it time to retire average handling time in Contact Centres? Steve Owens Account Director at Odigo When customer services…
Contact Centre White Paper: How to Prepare for PCI DSS v4.0
Contact Centre White Paper: How to Prepare for PCI DSS v4.0 – Download the Free White Paper from CardEasy The…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
Research Revealed: Barriers to Innovation
Everyone talks about innovation in the contact centre, but what exactly is this? What are the benefits of innovation in…
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the…
Jabra Engage 55: The Ultimate Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure wireless connection with highest…
ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience. UK home furnishing retailer…
Freshworks & PCI Pal Partner to Futureproof Card Payments
Freshworks & PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds Following a review and upgrade of…