Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal, Contact Centre, at Medallia…
– Company Info
PCI Pal Removes PCI Compliance Worry from Chill Insurance
Chill Out, Relax, Take It Easy: PCI Pal® removes the PCI compliance worry from Chill Insurance at their contact centre…
The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced…
TTEC EMEA Wins a Gold at ECCCSA Awards 2021
TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021 TTEC Holdings, Inc. one…
A Glimpse into 2022: How Can Contact Centres Plan Ahead?
A glimpse into 2022: How can contact centres plan ahead? – The year 2021 was one of adjustment. New challenges…
CX Business Leaders say what is Holding Back Transformation
Revealing research conducted with 360 senior Customer Experience (CX) and Digital Transformation management at leading UK-based financial services businesses, NHS…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues to accelerate digital transformation…
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales · SVL Business Solutions…
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
Which Contact Centre Incentives Are Right for Your Agents?
How to Identify Which Contact Centre Incentives Are Right for Your Agents – Stella Connect by Medallia explains When it…
How to Stay on Top of Every Trend in your Contact Centre
How to stay on top of every trend in your contact centre (part 2) – In part 2 of his…
How Contact Centres Can Get Ahead of Black Friday Rush
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett, VP UKI/MEA/Northern Europe at…
NICE & Google Cloud Collaborate to Drive Digital Conversations
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences in the contact centre Integration of…
Customer Experience Continues to be Less About the Sizzle
Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s Consumers says Alvaria new…
Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is constantly changing. As we…
NICE CXone Overall Leader in Contact Centre as a Service
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Centre as a Service Report Receiving the strongest ratings for…
95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic Technologies will be presenting…
Contact Centre Webinar: The Hybrid Working Big Debate
Do you have employees working from home? Get up-to-date with the latest important issues (including the recent FCA guidance) with…
Contact Centre Webinar: The Hybrid Working Big Debate
Contact Centre Webinar: The Hybrid Working Big Debate Do you have employees working from home? Get up-to-date with the latest…