Four Fascinating Facts You Probably Didn’t Know About Sound Sound travels at 1,230 km (767 miles)…
Category: – Company Info
Content Guru Ranked Leading Cloud Contact Centre Vendors
Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors by DMG Consulting…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
What does Uberisation mean for your contact centre?
What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…
contact-centres.com Announce Winners of Awards 2016
At contact-centres.com we’re not ones to hand out industry awards as we tend to leave it…
UK National Contact Centre Awards 2017 Open for Nominations
UK National Contact Centre Awards 2017 Open for Nominations – with new Team and Organisation categories…
4net Technologies Win coveted Avaya Innovation Award
4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…
UK Contact Centre Industry Set to shed 32,000 Jobs by 2020
The UK contact centre industry is set to shed over 32,000 jobs by the end of…
Apply for Free Jabra Benchmarking Trial
The success of a contact centre relies on your agents being heard. You need headsets that…
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
Content Guru Celebrates Trio of Awards
Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five…
Maximising Potential of Multi-Generational Contact Centres
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and…
NHS 111 PRM Named Silver Winner at ECCCSA Awards
NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management…
4Net Technologies Top Status Avaya Edge Partner Programme
4Net Technologies awarded top Diamond Status in Avaya’s Edge Partner Programme 4net Technologies have been awarded…
The ECCCSA Awards – And the Winners are…..
The winners of the European Contact Centre and Customer Service Awards 2016 were announced to a…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from…