How contact centres can improve security while reducing customer frustration and cutting time agents spend on…
Category: – Company Info
Oxford Council beats weather by optimising customer service
Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…
Sabio adds agent desktop to its contact centre technology portfolio
Sabio, the customer contact technology specialist, has strengthened its portfolio of best practice customer contact centre…
Sensée joins CIFAS
Homeworking specialist Sensée has become one of the first contact centre outsourcers to join CIFAS –…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Jabra Promotes Robert Stockford
Jabra are very pleased to announce the promotion of Robert Stockford to the role of Channel…
Jabra provides fully integrated call-control with Cisco™ Jabber
As an industry first, Jabra will have ‘built-in’ call-control with Cisco Jabber 9.6 for Windows and…
Southwark Council transforms customer service with Avaya technology from Sabio
Southwark Council has selected Sabio to deploy an advanced Avaya communications platform solution for the Council’s…
1 in every 25 jobs in the UK is within the contact centre industry
But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of…
Jabra appointment New managing Director Nigel Dunn
Jabra are very pleased to announce the appointment of Nigel Dunn to the role of Managing…
Contact centres are your No. 1 source of business intelligence says Jabra
To many companies, a call centre is merely a customer service necessity. But a contact centre…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales…
Jabra and Ingram Micro announce European distribution agreement
Jabra Business Solutions has entered into an European distribution agreement with Ingram Micro, the world’s largest…
Ergonomics overrules style on the ‘office runway’
Jabra: If you think your co-workers might look down on you for wearing a headset, think…