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Unlocking the benefits of voice biometrics

voice-biometricsHow contact centres can improve security while reducing customer frustration and cutting time agents spend on authentication.

  • Have you ever been asked for a password that you simply can’t remember?
  • How many passwords do you actually have?

In a recent survey conducted by Harris Interactive, 58 percent of adults said they needed to remember five or more unique online passwords, while 30 percent had more than ten.

Topics include:

  • Impact of security on contact centre operations
  • Addressing identification and verification delays
  • Verification through open data
  • Fighting fraud with voice biometrics
  • Removing barriers with the latest voice biometric applications
  • Best practice Speech IVR solutions from Sabio

For additional information see Company Profile

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