LV Launch Voice Skill – Is it the End of Contact Centres?
LV= General Insurance launches industry-first voice skill – Will this mark the end of the contact centre as we know…
Voice
Contact Centre Agents – It’s All About The Voice
Contact Centre Agents – It’s All About The Voice according to Samantha Campbell, Customer Services Manager at Capita Customer Management…
Business Use Of Voice Tech To Triple In Next 12 months
Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey 85 percent of businesses…
Digital Customer Interactions to Overtake Voice
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020 – 92% say customer…
Firstsource: The Security Value of Voice Biometrics
Firstsource: Leveraging the Security Value of Voice Biometrics. Every contact centre works towards providing consistent, quick and secure customer services.…
Voice Sheffield launches recruitment drive at Contact Centre
Voice Sheffield is launching a major recruitment drive for January 2015. With five important new campaigns already launched early in…
Outsourcer Voice makes key appointments
Voice has appointed five key new appointments as it continues its programme of rapid growth investment. Philip Shuldham-Legh has been…
eGain to acquire Exony
eGain have announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact center software provider. The…
New Storacall VoIP call recording system
The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and do business. Storacall has…
Unlocking the benefits of voice biometrics
How contact centres can improve security while reducing customer frustration and cutting time agents spend on authentication. Have you ever…