White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of key customer contact technology trends
While analyst firms such as Ovum might see the UK contact centre market as relatively static in terms of scale – predicting minimal change to the number of agents and contact centres over the next five years – in reality today’s customer service leaders are turning to the latest infrastructure, solutions and strategic technology approaches to help optimise customer engagement.
Find out more about key customer contact technology trends in this white paper.
- Setting the infrastructure agenda for 2015
- Core solution innovations