Are you tracking Customer Intent? Build Rich Insights
Are you tracking Customer Intent? Here’s how you can build rich insights that will help support business decisions… Voice is…
Sabio
Why Agent Desktop Strategy is More Critical to CX Success
Why your contact centre Agent Desktop Strategy is becoming more and more Critical to CX Success We’ve seen this story…
Contact Centre Attrition Risks if Resignations Start
Contact Centre attrition levels are at risk of spiralling if the ‘Great Resignation’ starts to really bite Looking after advisors’…
Benenden Selects Sabio For Migration to Cloud Contact Centre
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre Benenden Health, the leading, not-for-profit private healthcare provider,…
HomeServe Select Sabio for AI Deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked with Sabio Group to…
Sabio Group Unveils New Brand & Website For Next Stage of Evolution
Sabio Group Unveils New Brand and Website To Mark Next Stage in its Evolution Sabio Group has launched its new…
Bellrock Selects Sabio to Support 100 seat Contact Centre
Bellrock selects Sabio to deliver Genesys CX – Workplace & FM specialist signs 3-year contract with Sabio to deploy and…
Sabio Group acquires voicebot specialist Fonetic
Sabio Group acquires voicebot specialist Fonetic – The Addition of Madrid-based Fonetic extends Sabio’s AI and Automation portfolio – Fonetic…
Sabio Group acquires makepositive, expanding focus on CRM
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management – Acquisition of makepositive, a Salesforce consulting partner, strengthens Sabio’s…
Sabio Manage Business-Critical CX For Contact Centre
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and workforce automation solutions The…
Harnessing AI & Automation for Seamless Customer Journeys
According to Business Insider, everyone’s ‘freaking out’ about AI stealing jobs, while – according to new research – 46% of…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying the performance, operations, technology…
Healthcare Company Selects Sabio for Contact Centre
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance provider engages Sabio in…
CX Teams Must Prepare to Embrace No Deal Brexit
Does Brexit Mean CXit? CX Teams Must Prepare to Embrace No Deal Brexit Says Sabio – New Sabio White Paper…
Sabio Appoints Matt Tuson as Chief Commercial Officer
Sabio Group appoints Matt Tuson as Chief Commercial Officer Tuson joins CX solutions specialist to drive global growth strategy Sabio…
Sabio Group Extends CX Capability with Anana Acquisition
Sabio Group extends customer experience capability with Anana acquisition Sabio snaps up 4th CX acquisition of 2020, following earlier additions…
CX Response to COVID-19. Read the Report
New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding. Sabio has unveiled the findings of…
Sabio Group Acquires Coverage Group in France
Sabio Group Acquires Coverage Group in France – Addition of one of Europe’s leading Genesys Cloud partners further strengthens Sabio’s…
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its recent acquisition of DVELP,…