ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the definitive guide to Speech Analytics in the contact centre and requires your help in reporting on the real issues and questions that businesses have around this subject; You don’t have to be using speech analytics to ask a question – finding out why people are wary of this technology would be valuable too.
Your questions / comments will be passed – anonymously – to a panel of top speech analytics solution providers, and their answers published as part of our major report, “The Inner Circle Guide to Interaction Analytics”, which will be available in July.
