2020 Contact Centre Benchmarking: How do you compare?
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ContactBabel
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into the use of contact…
Take Part in UK Contact Centre Decision-Makers Guide
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Download: 2019-20 UK CX Decision-Makers’ Guide
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What To Expect When Outsourcing To South Africa
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UK Customer Experience Decision-Makers Guide
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Inner Circle Guide AI & Chatbots in Contact Centres
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AboutMatch To Provide One-Stop Shop For Contact Centres
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the business world’s answer to…
55% of Contact Centres Expect Lower Live Calls
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated to be the best…
UK Insurance Contact Centres See Rise in Email Volumes
UK insurance contact centres see rise in email volumes with 94% of UK insurers expect to implement web chat by…
ContactBabel – Contact Centre Decision-Makers Guide 2018
Make smarter decisions to improve customer retention Customer experience directly affects customer retention. Find out more about your customers’ preferences…
Financial Services Contact Centres set to invest in Technology
UK financial services contact centres set to invest in web chat, analytics and customer authentication technology 89% of UK banks…
2018/19 UK Contact Centre Decision-Makers’ Guide
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ContactBabel 2018 UK CX Decision-Makers’ Guide
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The European Contact Centre Decision Makers’ Guide
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ContactBabel: The 2018 UK CX Decision-Makers Guide
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Contact Centre Managers Required to Participate in Survey
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The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…