The European Contact Centre Decision Makers’ Guide “The European Contact Centre Decision Makers’ Guide” is a…
Category: – Company Info
Content Guru Scores Top Marks in New Education Framework
UK-based customer engagement technology leader, Content Guru, has been enlisted into the new Education Framework, where…
New Categories at ECCCSAs Reflect Changing Industry
• 7 new categories at this year’s ECCCSAs • New categories reflect a focus on employee…
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As…
Exceptional Customer Experience, People, Process & Tech
Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals…
Content Guru Ranked in Ventana Cloud Contact Centre Index
Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index Cloud contact centre and customer…
Syntec Investigates Call Centre Professionals Views
Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views New Data Protection laws are…
Puzzel announces speaker line-up for Get Connected 2018
Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018…
GDPR, DTMF masking and the future of payment security
Expert insights – Neira Jones on GDPR, DTMF masking and the future of payment security By…
Jabra Launches Engage – The Business Headset
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth,…
Puzzel Contact Centre Conference: Get Connected 2018
Puzzel’s annual customer experience event attracts over 150 contact centre professionals across the UK. Join Puzzel…
8 Top Tips to Make Self-Service a Success
Self-service is growing and has a far greater role to play than simply reducing the number…
BGL Group Picks Up Awards at UK National Contact Centre Awards
BGL Customer Services, the customer service arm of leading digital financial services distributor BGL Group, is…
Mark Lonie Recognised at UK National Contact Centre Awards
Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK…
Ventrica’s Nick Upton wins Gold at UK National Contact Centre Awards
Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at…
Contact Centre Omni-Agents – Fact or Fiction?
Omni-Agents – Fact or Fiction? As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines…
Elevating The Role of Self Service in the Contact Centre
Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play…
UK National Contact Centre Awards Winners Announced
– Winners announced at a gala dinner at The Brewery in London last night (15 May)…