Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Netcall Plc
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business growth and goals constantly…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March 2017 Are you looking…
6 Tips for Deployment Project Success – Netcall
Research shows a very mixed track record of IT projects success. Customer expectations and the rate of technology change means…
Nuisance Calls Are Rising – Help Customers Welcome Your Calls
Complaints about nuisance calls are rising – help customers welcome your calls 1 in 5 direct marketing calls is from…
Contact Centres From Multichannel To Omnichannel
Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact companies using any channel…
Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver a 360o customer view.…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey which reveals what’s important…
Netcall secures contract with Local Authority Contact Centre
Netcall secures Liberty Customer Experience Manager contract with a Local Authority Netcall, a leading customer engagement software provider, is pleased…
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a leading customer engagement software…
What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent call back technology, QueueBuster…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya contact centre solutions Netcall…
Eckoh plc – Full Year Results and Possible Acquisition of Netcall plc
Eckoh, a global provider of secure payment products and customer service solutions, is pleased to announce its final results for…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration With more than 700…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is changing. Customers may choose…
Netcall approved for G-Cloud 6
Netcall, a leading customer engagement software provider, has once again been awarded a place as a G-Cloud 6 supplier of…
Netcall Survey: 95% of consumers say contact centres fall short on FCR
Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the answer they are looking…
Netcall announces latest financial results
Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue increased 5% to £16.9m…
Integrating Social Media into the Contact Centre
Social media as a contact centre channel is set to grow 32% per annum until 2017. It only needs one…