Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is…
Category: Netcall Plc
Navigating a Turbulent Economy with Customer Engagement
Navigating a turbulent economy with customer engagement and automation platforms Citizens and organisations are struggling amid…
How Local Government is Weathering the Storm
The future lies in low code: How local government is weathering the storm Mark Gannon, Director…
Company Profile: Netcall Technologies
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to…
ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022…
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to…
Netcall Announced as LocalGov Drupal’s First Supporting Partner
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have…
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…
Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer…
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
The Impact of COVID Pandemic on Digital transformation
Impact of COVID on digital transformation plans greater in local government than the NHS Last year,…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have…