Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver a 360o customer view. Netcall, a leading customer engagement…
Netcall Plc
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey which reveals what’s important to contact centres for 2016.…
Netcall secures contract with Local Authority Contact Centre
Netcall secures Liberty Customer Experience Manager contract with a Local Authority Netcall, a leading customer engagement software provider, is pleased to announce that it has…
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a leading customer engagement software provider, has secured a five-year…
What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent call back technology, QueueBuster can create an additional sales…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya contact centre solutions Netcall have announced that its Liberty…
Eckoh plc – Full Year Results and Possible Acquisition of Netcall plc
Eckoh, a global provider of secure payment products and customer service solutions, is pleased to announce its final results for the year ended 31 March…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration With more than 700 car parks across the UK,…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is changing. Customers may choose social media, email, web chat…
Netcall approved for G-Cloud 6
Netcall, a leading customer engagement software provider, has once again been awarded a place as a G-Cloud 6 supplier of services on the Digital Marketplace.…
Netcall Survey: 95% of consumers say contact centres fall short on FCR
Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the answer they are looking for first time around increases…
Netcall announces latest financial results
Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue increased 5% to £16.9m (2013: £16.1m), comprising underlying core…
Integrating Social Media into the Contact Centre
Social media as a contact centre channel is set to grow 32% per annum until 2017. It only needs one public negative comment to cause…
Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster
Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations full integration between the two software systems. For enterprise…
Seven Tips Around Multichannel Integration in Your Contact Centre
Offering your customers multichannel to contact you, such as web, phone and social media, is becoming increasingly more important. Whilst trying to provide your customers…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk, savings and investment management products. The group employs 5,800…
Financial Update from Netcall PLC
Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading for the year ended 30 June 2014. The Group…
Netcall – Raising Contact Centre Efficiency
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of time and effort. In a Contact Centre environment, it…
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis and engagement capabilities for the first time Cairn Housing…