What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent call back technology, QueueBuster…
Netcall Plc
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya contact centre solutions Netcall…
Eckoh plc – Full Year Results and Possible Acquisition of Netcall plc
Eckoh, a global provider of secure payment products and customer service solutions, is pleased to announce its final results for…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration With more than 700…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is changing. Customers may choose…
Netcall approved for G-Cloud 6
Netcall, a leading customer engagement software provider, has once again been awarded a place as a G-Cloud 6 supplier of…
Netcall Survey: 95% of consumers say contact centres fall short on FCR
Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the answer they are looking…
Netcall announces latest financial results
Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue increased 5% to £16.9m…
Integrating Social Media into the Contact Centre
Social media as a contact centre channel is set to grow 32% per annum until 2017. It only needs one…
Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster
Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations full integration between the…
Seven Tips Around Multichannel Integration in Your Contact Centre
Offering your customers multichannel to contact you, such as web, phone and social media, is becoming increasingly more important. Whilst…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk, savings and investment management…
Financial Update from Netcall PLC
Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading for the year ended…
Netcall – Raising Contact Centre Efficiency
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of time and effort. In…
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis and engagement capabilities for…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is important to us” is…
Why You Need a Multichannel Contact Centre Integration Strategy says Netcall
Customers expect to be able to reach out to a contact centre using the channel of their choice. This expectation…
UK Contact Centres are Already Failing Social Media Users
As a contact centre channel, social media is the new kid on the block. Many companies are looking into the…
Netcall Oxford Council beats weather by optimising customer service
Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes and customer enquiries effectively…