Facing the New Perfect Storm. Stabilising your Digital Contact Centre

Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption…

Tech Enablement & Culture Stifling CX Transformation

Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…

Patience Running Out Automation but Can Restore It

Customer patience is running out – but automation can help restore it Whilst consumers may have…

Burnout vs Bore Out – Both Suck & Both are Damaging the CX

Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…

Differing Pandemic Experiences Between Contact Centre Staff

Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech…

Dreams Implements CX Tools as Contact Centre Demand Grows

Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…

Choosing the Right Low-Code Platform for Digital Success

Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in…

Key Factor in Providing a Better Customer Experience is Culture

“The key success factor in providing a better customer experience is culture” – Netcall and guest…

Customer Data: Best Weapon in Customer Satisfaction Battle

Customer data: businesses’ best weapon in the never-ending  customer satisfaction battle in the contact centre Customer…

Tenant Hub Platform Will Ensure No Resident Gets Left Behind

New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of…

How to Connect Utility Providers and Customers

Turning the lights on with low-code: how to connect utility providers and customers After a period…

New Liberty RPA from Netcall Unlocks Business Efficiencies

New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…

2021 Will Be The Year of CX in the Contact Centre

2021 The year of the customer experience in the contact centre where technology will intertwine as…

Cardiff City Council Team with Netcall to Support Test & Trace

Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By…

Phoning Contact Centres has Replaced face-to-face

For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…

The New Era of the Contact Centre Post Covid

The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The…

Council creating more time to look after the vulnerable

Croydon Council creating more time to look after the vulnerable – By upgrading its digital services,…

Multi & Omni Channel Contact Centres. What’s The Difference?

Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily…

Low-Code Technology Boosts the Growth of Specialist Bank

Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…

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