2021 The year of the customer experience in the contact centre where technology will intertwine as…
Category: Netcall Plc
Cardiff City Council Team with Netcall to Support Test & Trace
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By…
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
Contact Centre Event: Release your Innovation
Release your Innovation Free workshop for public sector leaders Thursday 27th September 2018 Crowndale Centre (Camden…
Nationwide & MatsSoft Celebrate 14-Year Anniversary
Nationwide and MatsSoft celebrate 14-year anniversary with license renewal to strengthen digital-first strategy – MATS will…
MatsSoft Positioned in Gartner Magic Quadrant
MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a…
Netcall Tackles Coding Resource Shortage with Release of MATS V10
The growing worldwide shortage of coding resource is being tackled head-on by Low-code software platforms that…
Netcall and MatsSoft join to help Organisations drive Digital
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced…
Netcall Complete Accreditation For Medical Interoperability Gateway
Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG). This means Netcall can allow…
Netcall Announce Series of Contact Centre Webinars
Change management: making change a success Tuesday 13th June The role of the contact centre in…
Best Practices When Moving Your Contact Centre to the Cloud
4 best practices when moving your contact centre to the cloud – Cloud solutions are an…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…