NatWest & IBM Collaborate on AI Initiative to Enhance CX

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…

From AI theory to practice: Insights from customer service

From AI theory to practice: Insights from customer service – Paul Milloy, Business Consultant at Intradiem…

Making Generative AI & ChatGPT Safe for Business

Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…

(How) will ChatGPT revolutionise CX within the Contact Centre?

(How) will ChatGPT revolutionise CX within the Contact Centre? Could the recent emergence of ChatGPT provide…

House of Lords: How AI will Revolutionise Retail Customer Experience

House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…

Contact Centre Artificial Intelligence = Redundancy for Agents?

AI will affect people the most who have repetitive jobs, and the problems that agents deal…

How AI can Improve Contact Centre Customer Satisfaction

How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director…

Growing Acceptance for Automated Assistants in Contact Centres

New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the…

Empowering Contact Centre Agents with AI & Automation

The rapid advancements in artificial intelligence (AI) and automation technologies have transformed various industries and the…

Medallia Surpasses Milestone of One Million Weekly Active AI Users

Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…

Key Considerations for Contact Centres Looking to Implement AI

Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…

Getting on Front Foot with Customers with AI Conversation Monitoring

Getting on the front foot with customers with AI conversation monitoring – EdgeTier CEO and Co-Founder,…

Will AI Take Jobs? The Role of Generative AI in Contact Centres

Will AI take jobs: the role of Generative AI in contact centres Marco Ndrecaj, Director of…

How AI Can Help Transform Mental Health Services

AI can help Transform Mental Health Services – In the light of Mental Health Week (May…

Nine in ten Businesses using AI-driven Personalisation

Nine in ten businesses are using AI-driven personalisation to drive growth, Twilio research shows Businesses worldwide…

CallMiner Collaborates with Microsoft to Enhance AI Capabilities

CallMiner Collaborates with Microsoft to Enhance AI and machine learning Capabilities Through Azure Cognitive Services, including…

ChatGPT Will Augment Contact Centre Agents – Not Replace Them

ChatGPT Will Augment Contact Centre Agents – Not Replace Them Neil Glover, Senior Director, Client Solutions…

AI & Automation Delivering Enhanced Contact Centre Performance

How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI &…

60% of Brands Struggle with Ineffective AI for Customer Service

Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…

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