Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…
Category: – Artificial Intelligence
Salesforce Einstein GPT; Beginning of AI’s ‘Productivity Wave’?
Salesforce Launch Einstein GPT; Is this the beginning of AI’s long-awaited ‘Productivity Wave’ in the contact…
Generative AI: A False Dawn Or New Hope in CX?
Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
NICE Launches ElevateAI, AI as a Service (AIaaS)
NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application…
Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency…
It’s Time to Re-Frame Our Thinking Around Conversational AI…
It’s Time to Re-Frame Our Thinking Around Conversational AI within the contact centre… – Stuart Dorman,…
AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at…
NICE Announce Intent-Driven CX Capability with Enlighten AI
NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration Leveraging the power…
3 out of 4 European Businesses have invested in AI for CX
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75%…
Jabra Introduce AI software to Improve CX in Contact Centres
Jabra introduces unique AI software for improving customer and agent experience in contact centres – Jabra…
Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer…
Omningage Connect and Chatbots – doing more with a lot less
Omningage Connect and Chatbots – doing more with a lot less in your contact centre as…
More than 4 in 5 calls to 999 are not life-threatening
More than 4 in 5 calls to 999 are not life-threatening, say almost half of NHS…
CX Leaders Plan Increase Investment in Contact Centre AI
79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation Global Talkdesk…
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate…
Contact Centres Increased Adoption of AI But Struggle to Capture ROI
LiveVox Study Reveals Contact Centers Have Increased Adoption of AI, But Struggle to Capture ROI The…
Conversational Intelligence Key Difference-Maker in Contact Centre AI
Conversational intelligence — a key difference-maker in contact centre AI Customer experience is a key differentiator…