NICE Solutions for Driving Contact Centre Innovation
NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four Nice Solutions Received 2019…
Industry News
4net Expand Range of Services to UK Public Sector
4net Technologies expand range of services to UK public sector under latest framework announcement 4net Technologies have today successfully expanded…
Brits Divided on Security of AI Virtual Assistants
New Data Reveals Brits Divided on the Security of AI Virtual Assistants Contact Centre hopes of using virtual assistants for…
Contact Centre Outsourcer Eishtec Aacquired By Infosys
Infosys BPM has acquired a 1,400 seat contact centre company Eishtec for an undisclosed figure; Eishtec was established in 2011…
Aspect & Intradiem Partner to Enhance Contact Centre WFM Solutions
Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions Aspect Software, have announced a co-marketing partnership with…
Triple win for 4net at Comms National Awards
Triple win for 4net at Comms National Awards – Manchester-based SME takes top award for innovation 4net Technologies, the award-winning…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…
Burnley Council Gets A Brand New Contact Centre
Burnley Council’s new contact centre has been officially opened by the Mayor of Burnley, Councillor Anne Kelly. The ‘Contact Burnley’…
Cyber Security Month: How clean is your Contact Centre?
Cyber Security Month: How clean is your contact centre? – Cyber Security Month aims to teach ‘cyber hygiene’ tips to…
Cirrus Announce Link Pay + Simple & Secure Card Payment
Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels Cirrus, award-winning…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional headsets and speakerphones to provide UK and Ireland-based customers…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s low-code solution, Liberty Create….
Welcome to the New World of Self-Scheduling
Welcome to the new world of self-scheduling for frontline employees As companies embrace digital possibilities to empower their workforce and…
Enghouse Showcase Omni-Channel Contact Centres
Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week Enghouse Interactive, a leading developer of contact centre software…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact centres. In the second…
Aspect Software Announces Cloud Contact Centre v19
Aspect Software Announces Cloud Contact Centre v19 – Offers performance and scalability enhancements for its CCaaS suite of best-of-breed apps…
Contact Centre Freedom with Agent Self-Scheduling Technology
Calabrio Accelerates Contact Centre Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers…
AXA Insurance Revolutionises Digital Customer Service
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50% month-on-month increase in digital…
Serenova Launches Contact Centre Maturity Assessment
Serenova Launches Contact Centre Maturity Assessment Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider unveiled a free…