Webinar: Using Speech Analytics to Create a Better CX
Webinar: Using Speech Analytics to Create a Better CX in the Contact Centre Tuesday 30th June 2020 – 7:00 PM…
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How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing to embrace AI technologies…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily banded around and most…
The Home Field Advantage: Business Continuity by Design
Aspect White Paper The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift contact centre operations to…
Reducing Costs and Improving CX in Local Government
Reducing Costs and Improving Customer Experience in Local Government Throughout the webinar we’ll consider how local government organisations can reduce…
PCI Pal Progress partnership with Cloud Contact Centre Provider Talkdesk
PCI Pal® progresses partnership with leading cloud contact centre provider Talkdesk The partnership offers enhanced security and compliance to Talkdesk…
Noble Conversations Analytics Insight Helps Contact Centres CX
Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience Noble Systems, a global leader in…
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres Results show most contact…
Webinar: Descoping Contact Centres During COVID-19
Descoping contact centres and remote workers in the era of COVID-19 Join Syntec at 10:30 a.m. CDT (4:30 p.m. BST)…
Webinar: The Voice of Your Brand in the Digital Contact Centre
The Voice of Your Brand in the Digital Contact Centre Thursday June 25th 2020 – 4:00 PM – 5:00 PM…
Customer Trust is Built by Delivering On Promises – FACT
Trust sits high on the priority list of many large organisations. Leaders talk frequently of the desire to build trust…
The Post Pandemic Contact Centre Will Never be the Same
The Post Pandemic Contact Centre Will Never be the Same – Mark Walton, CEO at Sensée, looks at what the…
Contact Centre Hits 3 years Without Abandoned 999 Call
A ‘remarkable’ milestone has been hit by West Yorkshire Police’s Contact Centre, who have gone three years without abandoning a…
CCMA Appoint Ex-Ipsos MORI Director as Research Director
The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the CCMA in its strategy…
Tips for Moving Your Contact Centre to the Cloud
Moving Your Contact Centre to the Cloud – Six Tips to Ensure Success Jeremy Payne, VP of Alliances, Enghouse Interactive…
NICE Named Leader in Journey Orchestration by Analyst Firm
NICE Named a Leader in Journey Orchestration by Top Analyst Firm NICE Customer Engagement Analytics receives the highest rating possible…
Enabling Secure & PCI Compliant Payments Via Web Chat
Enabling secure and PCI-compliant online payments via web chat by your contact centre agents Georgia Woods, Syntec There’s been a…
UK Workers Claim To Be More Productive At Home
UK workers claim to be more productive at home according to research conducted by Jabra – 56% of workers feel…
How to Give Your Business a Local Presence
How to Give Your Business a Local Presence No matter if your business is global or national, your potential customers…