Cinos Sign with Enghouse to Strengthen Contact Centre Offering
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector UC specialist using Enghouse’s…
– Industry News
The Face of Customer Service has Changed Forever
SuperAgent – How the Face of Customer Service has Changed Forever according to Natalie Calvert, Founder of CX High Performance.…
Eckoh Acquires Syntec To Enhance Contact Centre Offerings
Eckoh acquires Syntec for £31m to enhance its product offering, extend patented IP and accelerate Cloud growth Eckoh, the leading…
The Smart Approach to Resolving Complexity in Contact Centres
The Smart Approach to Resolving Complexity in Contact Centres – Ross Daniels at Calabrio argues the case for ‘less is…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO at Netcall discusses 2021 has…
NICE Market Share Leader in Workforce Optimisation
NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is the market share leader…
Are you tracking Customer Intent? Build Rich Insights
Are you tracking Customer Intent? Here’s how you can build rich insights that will help support business decisions… Voice is…
Boost Your Staff Skills to Improve Customer Experiences
Webinar: Performance Management: Boost your Staff Skills to Improve Customer Experiences How can you use performance management to boost CX…
Blog: It’s all about Customer Service & Recommendations
Companies and retailers rely on the level of customer service which they provide, brand image and recommendations – contact centres…
Happy New Year from contact-centres.com
Happy New Year from all at contact-centres.com On behalf of all at contact-centres.com I take this opportunity of wishing you…
Why Agent Desktop Strategy is More Critical to CX Success
Why your contact centre Agent Desktop Strategy is becoming more and more Critical to CX Success We’ve seen this story…
Contact Centre Attrition Risks if Resignations Start
Contact Centre attrition levels are at risk of spiralling if the ‘Great Resignation’ starts to really bite Looking after advisors’…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption of a global pandemic,…
NICE Announces New AI-Powered Robotic Process Automation
NICE Announces New AI-Powered Robotic Process Automation, Accelerating contact centres ’ Digital-First CX Strategy New capabilities allow contact centres to…
Happy Christmas from all at contact-centres.com!
Happy Christmas from all at contact-centres.com! To say that this year has been ‘challenging’ would be somewhat of an understatement.…
CallMiner Win Contact Centre Automation Solution Award
CallMiner Named Automation Contact Centre Solution of the Year at CCW Excellence Awards The CallMiner Conversation Analytics Platform recognised among…
3 Ways to Win the Contact Centre Technology Tug-of-War
3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do organisations show customers they…
PCI Pal To Provide Payments for Talkdesk Customers
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global contact centre Customers Joint Talkdesk and PCI Pal customer relationships expand…
NICE Leader in SPARK MatrixTM Voice of the Customer
NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer NICE have announced that it has been…