PCI Pal adds Speech Recognition to cloud-based Agent Assist
PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions New capability provides an added…
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The Innovator’s Guide to the Digital-First Contact Centre
The Innovator’s Guide to the Digital-First Contact Centre – Contact Centre adoption and support for first generation digital channels such…
Maintel Callmedia CX Now – Cloud-Based Contact Centre
Maintel launches Callmedia CX Now- ushering in the cloud-based contact centre of the future Callmedia CX Now helps businesses take…
FourNet – One of the top 100 Tech Companies in Britain
FourNet – one of the top 100 tech companies in Britain – Prestigious ranking in Sunday Times 20th Anniversary League Table The award-winning cloud and managed services provider, which…
Winning, losing and regaining customers in the COVID-19 era
Winning, losing and regaining customers in the COVID-19 era What was the impact on your customer journey in your contact…
Noble Gamification Receives 2020 CCW Excellence Award
Noble Gamification Receives 2020 CCW Excellence Award for Workforce Innovations contact centre Solution of the Year Noble Systems, a global…
Jabra launch Speak 750 – Professional speakerphone for the New Normal
Jabra, the leader in personal sound as well as office solutions, announces the next model in its portfolio of professional…
RAC Sign Deal to Provide Contact Centre Solution for Renault
RAC signs deal to provide contact centre solution for Renault, Dacia and Alpine brands The RAC has won a contract…
Aspect Consumer Index 2020 – Download Now!
Aspect Consumer Index 2020 – Download the contact centre report Now! Test your CX IQ with the quiz below! See…
NICE Interactions Live, Industry’s Biggest CX Event
NICE Announces Interactions Live, The Industry’s Biggest Customer Experience Virtual Event and its Lineup of Award-Winning Celebrity Appearances and Customer…
Aspect Announces Availability of Via Contact Centre Solution
Aspect Announces General Availability of Aspect Via® 20, Its World-Class Enterprise Cloud Contact Centre Solution The only fully-featured enterprise cloud…
Digital Transformation Pitfalls You Need to Avoid
5 Common Digital Transformation Pitfalls in the Contact Centre which You Need to Avoid – Conn3ct Digital transformation reaches to…
Content Guru Announces Integration with Microsoft Teams
Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has announced that its award-winning…
Zendesk Debuts Real-Time Analytics Solution
Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will allow businesses to use…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six trends, that include the…
SVL Announces Partnership with Route One Connect
SVL announces partnership with Route One Connect to deploy Amazon Connect to Contact Centre’s across the UK and Ireland. SVL…
Business Continuity & Disaster Recovery in the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre Disasters and their effects on contact centres can come without warning…
Enfield Council Extends Contact Centre Partnership
Enfield Council extends specialist contact centre partnership with Civica Civica, a global leader in software for public services, has extended…
Europa Contact Centre Appoints General Manager
Europa Contact Centre Appoints General Manager, Graham Henry to support Growth Strategy Europa Contact Centre, which offers an extensive range…