Teleperformance Announce CEO for UK Contact Centre
Teleperformance Announce New CEO for UK and South Africa Contact Centre, Gary Slade Teleperformance has appointed Gary Slade as CEO…
Industry News
Calls Show Why Consumers Prefer Contact Centre Agents
Ten Heart-Warming Calls Show Why Consumers Prefer Human Contact Centre Agents over Bots Leading customer experience provider Webhelp asked 8,000…
Centrica Plan Closure of Glasgow Contact Centre
Energy giant Centrica have entered into a consultation period with both staff and unions as it proposes to close the…
Edenred Launch SaaS Based Incentives Platform
New Incentive platform from Edenred UK powers up sales, channel sales and customer service performance Today, Edenred UK is launching…
National Express Uses WFM to Keep Passengers Moving
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that National Express, the largest…
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to provide UK and Ireland-based…
Tech Heavyweights Cisco & Microsoft Headline UC EXPO
Technology heavyweights Cisco and Microsoft to headline UC EXPO 2019 Industry titans join Google and Amazon Web Services at Europe’s…
The Changing Face of Customer Loyalty in Contact Centres
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores to what extent consumers…
UK Customer Experience Decision-Makers Guide
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews…
Geomant Acquires US Based Inova Solutions
Geomant Acquires US Based Inova Solutions Creating a new global Contact Centre and Digital Engagement powerhouse. Geomant, the UK headquartered…
Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that Netflix, the world’s leading…
Why Your Contact Centre Needs Social Media
Why Your Contact Centre Needs Social Media Social media has cemented its role in society, fast becoming an established part…
Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds
Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound on the go –…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5 reasons to work with…
AI: Turning the Contact Centre into a Revenue Engine
AI: Turning the Contact Centre into a Revenue Engine – Paul Lasserre, VP, Product Management, Artificial Intelligence, Genesys Digital channels…
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel contact centre and communication…
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca Philp, Product Knowledge Manager…
TTEC Reports Significant Customer Growth Across Europe
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call centres but has it…