NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for Ability to Execute in…
– Industry News
Cyber Essentials Certification Shows Eckoh’s Cyber Security Commitment
Cyber Essentials certification shows Eckoh’s cyber security commitment Eckoh proves its security integrity for client, partner and employee reassurance While…
Careers in Contact Centres Has Never Looked this Good
A career in contact centres / customer service has never looked this good By Lisa Steele, Customer Services Director, BGL…
The Human Touch: Customer Service in the time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder of Content Guru Customer…
Crowd-Pleasing Payment Services with Rock-Solid Security
How to combine crowd-pleasing payment services with rock-solid security 3 steps to balancing payment security and great customer experience Ever…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to self-service functionality irrespective of…
Content Guru Positioned as Challenger for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2020 Gartner Magic Quadrant for Contact Centre as a Service Content Guru,…
Jabra Welcomes Jeanette Hunter as new Contact Centre Evangelist
UK Contact Centre expert Jeanette Hunter brings industry know-how as Jabra looks to guide, support and fulfil unique customer requirements…
FourNet Help Councils Cut Costs & Hit Working Target
FourNet’s ‘Connecting Wales’ will help councils cut costs and achieve 30% home working target – Mobilising contact centre agents for…
CallMiner Wins Stevie Award for Customer Support Strategies
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19 – Community-Driven Response Uncovers Critical Insights, Drives Action to Improve…
Consumer Uncertainty Doubles Revenue & Jobs at CallCare
Surge in consumer uncertainty doubles revenue and jobs at UK customer service contact centre specialist, CallCare Company handling Covid-19 calls…
Noetica Launches New Public Cloud Service for Contact Centres
Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and Flexibly On Demand to…
Metro Bank to Open Bristol Based Contact Centre
Metro Bank to create 50+ new jobs at New Bristol based contact centre Metro Bank, the UK’s community bank, will…
Puzzel Agile Web Chat Solution for Contact Centres
Puzzel developing agile new web chat solution for contact centres Puzzel, the leading innovator of cloud-based contact centre solutions in…
Jabra Evolve Series – Now Certified for Microsoft Teams
Jabra Evolve Series – now certified for Microsoft Teams Today Jabra announces that its Evolve Series is certified for Microsoft…
Sensée & Allianz Win at Northern Contact Centre Awards
Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards Work-from-home specialist Sensée and…
Is your Contact Centre Ready for this Years Black Friday?
Is your contact centre ready for Black Friday? With great bargains comes the potential for a tremendous amount of chaos! …
VeriCall Wins Two Contact Centre GOLD Awards
VeriCall wins two GOLD Awards in Contact Centre World’s 2020 Ceremony ‘Best Contact Center (Outsourced)’ and ‘Best in Customer Service’…
West Midlands Ambulance Service Just 1.4m Calls Answered!
West Midlands Ambulance Service – Just the 1.4 million calls answered at the Contact Centre in one year of operation!…