TTEC Win Gold Contact Centre Award at ECCCSA
TTEC win 2 top awards as they are named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre…
Industry News
Increase Customer engagement with tips for measuring quality
Most contact centres measure their customer service using metrics that only tell part of the story. Measures such as NPS…
Personal Data security practices reveals UK’s Biggest Risk Takers
PCI Pal study into personal data security practices reveals the UK’s biggest risk takers A consumer study that questions UK…
7 ways AI is transforming CX in Housing sector
7 ways AI is transforming customer service in the housing sector Generation Rent presents a huge opportunity for developers in…
The Contact Centre ECCCSA winners are announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced…
How do you get from Aberdeen to Wells avoiding Other?
Inputting wrap-up codes is a standard piece of ACW work a contact centre agents typically completes. It allows a call…
UK falling behind Europe in AI customer service
UK falling behind Europe in customer service as AI changes the game – Just half (54%) of UK businesses use…
80% Leaders Consider RPA Important to Improving CX
Independent Research Firm Finds 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence Robotic…
Human Automation In Contact Centres – What’s New?
The newest feature of Teleopti WFM is Self-Scheduling, and it is a perfect example of Human Automation It’s time to…
Why 2020 is set to change the contact centre forever
Why 2020 is set to change the contact centre forever As the IT industry is ever changing and evolving, predicting…
Serenova Acquires WFM Tech from Loxysoft
Serenova Acquires Workforce Management Technology from Loxysoft Addition of ProScheduler Strengthens Serenova’s Robust Portfolio of Contact Centre Solutions to Improve…
Content Guru Win Ventana Digital Leadership Award
Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre technology, Content Guru, has…
Countdown To The biggest Ever ECCCSAs Next Week
– More than 1,300 people to attend the European Contact Centre and Customer Service Awards evening – Follows a significant…
PCI Pal Urges Businesses to Remove ‘Tick Box’ Mentality
PCI Pal® urges businesses to remove ‘tick box’ mentality to ensure year-round PCI DSS compliance Verizon 2019 Payment Security Report…
Metro Bank Contact Centre Assists BBC Children in Need
Metro Bank’s Ilford contact centre collects £68,000 for BBC Children in Need On Friday night, more than 100 Metro Bank…
4net Technologies Win Award for Connecting Wales Initiative
4net Technologies wins top tech award for Connecting Wales initiativeAn innovative Welsh local government initiative, which could see all councils…
How to Build Your Business Call Centre from Scratch
How to Build Your Business Call Centre from Scratch – In today’s world of smartphones and mobile data connections, the…
npower Contact Centre Takes Children in Need Donations
Hull’s npower contact centre chosen to take donations for Children in Need npower’s contact centre in Hull is delighted to…
EvaluAgent Webinar: The Big Problem with Customer Surveys
Evaluagent Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how…