More Chat, Less Bots – Why a Human-First approach is best

More chat, less bots ~ Why a human-first approach is best for mobile customer service at…

Contact Centre Burnout and what you can do about it

Why your employees suffer from contact centre burnout and what you can do about it Contact…

Contact Centre Agents Increasingly Prefer AI-Driven Solutions

Kore.ai’s Research Reveals Historic Shift as Contact Centre Agents and Consumers Increasingly Prefer AI-Driven Solutions Kore.ai…

Insights, the AI-Powered Business Intelligence Tool from Calabrio 

Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence  Fully…

Avaya Named Among Top Solutions for Contact Centre as a Service

Constellation Research Names Avaya in ShortLists™ Among Top Solutions for Contact Centre as a Service (CCaaS)…

Contact Centres in 2030: Where Humans and Machines Unite

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…

Content Guru Named Strong Performer in CCaaS Voice of Customer Report

Content Guru Named a Strong Performer in the 2024 Gartner® Contact Centre CCaaS Voice of the…

Return of the Contact Centre Outsourcer

Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to…

AI-Powered Customer Service: Revolutionising the Support Experience

The evolution of customer service has transitioned from traditional contact centres to digital platforms. This shift…

The Future of Contact Centres: Navigating the Metaverse

The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…

ECCCSA Contact Centre Awards Open for Entries

The greatest awards programme in the European customer contact industry is now OPEN and accepting entries.…

Ventrica Adds Top Talent to Commercial Function

Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…

Poor Customer Service Costs UK firms Billions

Poor Customer Service Costs UK firms Billions – so why can’t they get it right? Since…

Fuel Card Services achieves Productivity Uplift with Noetica

Fuel Card Services achieves Productivity Uplift with Noetica’s Dialling Solution for Sales and Service Calls though…

Content Guru & DVLA Wins Best Technology Partnership Award

Content Guru and DVLA Wins “Best Technology Partnership” contact centre award at 2024 CCA Global Excellence…

The Unseen Scale of Nuisance Communications

Quadient warns of unseen scale of nuisance communications, as email scams push total complaints up by…

Content Guru Adds Enhanced Accessibility Features to storm®

Content Guru Adds Enhanced Accessibility Features to storm® to Enable Inclusive User Experiences storm becomes the…

Sabio Launch WFM e-book to Optimise Contact Centre Workforce

Sabio Group has launched a new e-book aimed at guiding organisations in the optimisation of their…

Delivering Exceptional Experiences In The Real World

Delivering Exceptional Experiences In The Real World  – Featuring Sweaty Betty, Zuto, Transcom and Awaze At…

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