Bellrock Selects Sabio to Support 100 seat Contact Centre
Bellrock selects Sabio to deliver Genesys CX – Workplace & FM specialist signs 3-year contract with Sabio to deploy and…
– Industry News
VeriCall Wins Best In Customer Centre Solutions in AI
VeriCall Wins Best In Customer Centre Solutions in AI Global Media’s 2021 Business Elite Awards Outsource Contact Centre, VeriCall is…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established in 2007, is a…
UK National Contact Centre Awards 2021 Shortlist Announced
UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner in September The shortlist…
Distinctions All Round for BGL Contact Centre Apprentices
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their Customer Service Apprenticeship at…
Contact Centre CC33 Launch Specialist Consultancy Service
South Yorkshire contact centre CC33 leads the way with specialist consultancy service South Yorkshire based contact centre CC33 is leading…
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru is certified for Microsoft Teams Connected Contact Centre programme Leading cloud communications provider, Content Guru, has announced that…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of Dan Bendon to a…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be at the heart of…
BT Announce Multi-Million Pound Refurbishment of Belfast Office
Belfast confirmed as a key location as part of BT’s biggest UK workplace improvement programme BT has announced that it…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem…
Double success for Sensée at the 2021 Forum Awards
Work-from-home specialist Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021 Forum Awards. The company…
NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management in contact centres » NICE CXone…
AvalonBay Selects PCI Pal to Handle Contact Centre Payments
AvalonBay selects PCI Pal® to securely handle its contact centre payments PCI Pal’s Agent Assist reduces call handling times, delivers…
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s rebrand reflects global expansion,…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra PanaCast 50 intelligent video…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for TTEC Digital The pandemic…
DVLA chooses Wavenet to Transform Contact Centre & Digital Transformation
DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey Wavenet’s unique ability to design powerful…
CIVICA Selects Vonage for Next Generation Local Authority Communications
CIVICA Selects Vonage for Next Generation Local Authority Communications Vonage , a global leader in cloud communications helping businesses accelerate…