Chatbot Reduces Contact Centre Calls By 25%
An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up…
Industry News
The World is Going Digital And There’s No Escape
The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for those willing thrive with…
Handling Complaints in the Contact Centre – PhoneCoach
Handling Complaints in the contact centre – PhoneCoach give invaluable advice and tips on the most productive way in which…
Big Winners at North East Contact Centre Awards
This year’s superheroes of the North East’s contact centre industry have been revealed at the 16th annual North East Contact…
Why Blending Should Be a Priority in the Contact Centre
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs (HMRC) recommendation to link…
Interactions 2019 – Customer Conference – June 4th – 5th
Gain First-hand Technical Learning with Our Expert Instructors Sharpen your skills and transform your career by attending Interactions.edu and take…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and Business Systems chosen to…
The Whole Organisation is a Contact Centre
The whole organisation is a customer service centre – not everyone knows it yet! Customer experience is today’s number one…
Seminar: Digital Transformation In The Contact Centre
Digital Transformation is happening all around us and in the contact centre in particular. New applications spring up daily. How…
8×8 New Capabilities for X Series Contact Centre Solution
8×8 Launch New Capabilities for X Series Cloud Communications and Contact Centre Solution 8×8, a leading cloud provider of voice,…
Government Outsource Spend Highest Since 2015
Government outsourcing spend reaches highest level since 2015 Sharp growth in technology investment saw public sector spending climb to £2.9…
Resistance to Change is Nemesis of Customer Experience
Resistance to change – the arch nemesis of customer experience According to Patrik Vesterberg, at Teleopti, tried and tested isn’t…
Reasons to Enter National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards Ann-Marie Stagg, CEO of the CCMA, said, “Over the…
NICE to Present the Future of Contact Centres
NICE to Present the Future of Contact Centres at CCW 2019 – February 18-21, 2019 at the Estrel Congress Centre…
TTEC Establishes Customer Experience Operations in Greece
TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise 250 new customer care and omnichannel…
The Contact Centre: From Physical Asset to Agile Function
We’ve spoken a lot recently about technologies that are shaping the customer experience and helping to build the contact centre…
De-scoping from PCI DSS in the Contact Centre
De-scoping from PCI DSS in contact centres: DTMF masking becomes the new standard The third edition of Syntec’s FREE research…
Event: The Future of Payments and Compliance
PCI Pal and Pay360 by Capita host ‘The Future of Payments and Compliance’ PCI Pal, the specialist provider of secure…
5 Ways of Improving your Customer’s Experience
For any business, the experience you provide customers through your contact centre, and the journey they have with you has…