Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey
Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town launch As Calabrio deploys…
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Poor Mental Health Costs Contact Centres Almost £1bn A Year
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling for rebalancing of mental…
Cyara Provides Free GDPR Compliance Checker for Chatbots
Cyara provides free GDPR compliance checker for chatbots Free test to identify GDPR compliance for chatbots for contact centres Cyara,…
Journeycall Contact Centre Secures TfL Contracts
Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for London (TfL). The extensions…
Inner Circle Guide to Cloud-based Contact Centre Solutions
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations, is now available for free…
eGain Knowledge Hub Available for Cisco Webex Contact Centre
eGain Knowledge Hub™ Now Available for Cisco Webex Contact Centre Embedded in the Cisco Webex Contact Centre Agent Desktop, eGain…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA), supported for the second…
True vs Fake Cloud: What’s the Difference & Why Does It Matter?
True vs Fake Cloud: What’s the Difference and Why Does It Matter? Learn how to ask the right questions to…
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading European provider of cloud-based…
Remote Working is Risky but doesn’t have to be
Remote working is a risky business – but doesn’t have to be with secure card payments As contact centres embrace…
FM Outsource Celebrates 10 years and Growth Success
FM Outsource, a Bury-based contact centre provider of innovative outsourced customer service solutions for some of the UK’s top brands,…
One Size Fits All Approach Won’t Meet Evolving Customer Demands
A one size fits all approach won’t meet evolving customer demands within the contact centre – Rachael Merrell, customer services…
The Future of Secure Omni-Channel Payments
The future of secure omni-channel payments in a post-pandemic world Contact Centre Download from CardEasy This research updates CardEasy’s 2018…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A Scottish tale….. On May…
Infobip Partner with BT to Enhance CX Offering for UK Businesses
Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the global cloud communications platform,…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New guide: how to reduce…
Capita Agree 5 Year Contact Centre Agreement with ScottishPower
Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across…