Sometime you get problems which you can easily overcome
Sometime you get problems which you can easily overcome. Sometimes you get problems which need your attention and that of…
– Industry News
Chubb Contact Centre Celebrates its First Year
Chubb’s Blackburn Contact Centre celebrates its first year August has been a momentous month for Chubb’s Contact Centre in Blackburn…
Recruitment & Retention in your Contact Centre
Recruitment and retention in your contact centre – Download the eBook from MaxContact In the face of such a challenging…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience management tops the business…
Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster. Leading customer services support…
How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from anywhere.Whitepaper from IPI The…
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the best solution for your…
Multilingual Contact Centres Facing Challenges Recruiting Agents
Multilingual contact centres facing challenges recruiting language capabilities – Research released today by the CCMA (Call Centre Management Association) highlights…
Awards Celebrate Inclusive Contact Centre Industry
Awards shortlist celebrates Wales’ inclusive contact centre industry – The shortlist has been announced for the 24th annual Welsh Contact…
MeTMi Uses Noetica Synthesys™ for Inbound Call Handling
MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations Noetica – A British company, developing…
KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive For years, the success…
What do Contact Centre Customers Really Think?
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How should contact centres respond…
Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer at Netcall Intelligent automation…
BT Group announces New Flagship Sheffield Office
BT Group has today unveiled plans to open a multi-million-pound new building in the heart of Sheffield. The technology and…
Brands Are Under Pressure to Differentiate via CX
Brands Are Under Pressure to Differentiate via CX – That’s Why the Convergence of Contact Centres, AI & Automation &…
Brits don’t think Utilities Companies Have Their Best Interests at Heart
35.7 million Brits don’t think utilities companies have their best interests at heart Less than one in five (19%) British…
Omningage Connect and Chatbots – doing more with a lot less
Omningage Connect and Chatbots – doing more with a lot less in your contact centre as Omningage explains Chatbots –…
Voice needs to be Part of Digital CX – Not the Legacy Annoyance
Voice needs to be part of the digital CX – not the legacy annoyance – Article by Stuart Dorman, Chief…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Listed in 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru have announced that it…