Vonage wins Partner of the Year Award from Salesforce
Vonage have announced that Salesforce.org has named Vonage as winner of its 2020 Cross-Industry Independent Software Vendor (ISV) Partner of…
– Industry News
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that many businesses are having…
5 Reasons to Boost Self-Service Using Artificial Intelligence
5 reasons to boost self-service using AI in today’s property market Predictions for the property market in the coming year…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the chance to get their…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent and pressurised COVID landscape,…
How analytics Support Contact Centre Agent Mental Health
How analytics helps support your contact centre agent mental health Rohan Newton, Sales Manager at SVL Business Solutions, argues for…
Brightstar Announces move into New Crewe Contact Centre
Brightstar , the end-to-end device lifecycle management solutions and device protection provider, has announced the opening of their new dedicated…
Contact Centre Deploy emotion-detecting Speech Analytics
Protect Line to deploy AI-Powered, emotion detecting speech analytics to identify vulnerable customers Fast-growing life insurance broker Protect Line is…
Was That A Real Person or A Virtual Contact Centre Agent?
Was That A Real Person or An Intelligent Virtual contact centre agent You Just Spoke To? Brian Atkinson, GM &…
NICE Announces Agile WEM Empowering Contact Centres to Work Remotely
NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality With remote work here to…
CallCare Chosen To Provide New Legal Contact Centre
CallCare, a contact centre and customer service specialist, has launched a Legal Contact Centre of Excellence for customer service in…
Halfords Deploy Cloud Contact Centre to Enhance Digital
Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts 8×8, Inc. a…
Glasgow Contact Centre Gives Up Office Space To Support Charity
go-centric, a Glasgow based contact centre, has handed over its office to a charity during lockdown to ensure it can…
Noble Systems Remote Work Pioneer for Cloud Contact Centre
Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021 Remote Work Pioneer by…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product suite includes, as well…
Why UC and CC Integration is pivotal for Contact Centres
Last year the working world was forced to dramatically change the way we work, with unified communications platforms such as…
Calabrio QM Connector Now On Salesforce AppExchange
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Customers using Calabrio Quality Management…
VeriCall Announce Contract with A Big Six Energy Provider
VeriCall announce major contract with one of the Big Six UK Energy providers with a new contact centre Jobs section…
Puzzel New CEO to drive ambitious expansion plans
Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, appoints Frederic Laziou as new CEO to drive ambitious…