Paymentsense To Open Bristol Based Contact Centre
Paymentsense have announced the opening of a new contact centre in Bristol city centre and are currently recruiting staff for…
Industry News
Talkdesk Leader in G2 Crowd Winter 2020 Report
Talkdesk named a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User Reviews Talkdesk® announced it…
Rostrvm Solutions Become Part of IMImobile
The combined business is now uniquely positioned to target the rapidly growing Contact Centre-as-a-Service (CCaaS) and Digital Customer Service (DCS)…
Eckoh join Five9 Marketplace as Secure Payments Provider
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to benefit from Eckoh’s market…
NICE 2020 Contact Centre Webinar Dates Announced
How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 | 1:00 p.m. GMT Traditional…
SVL Announce Partnership with Inspire Customer Contact Partnership
SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. SVL is pleased to announce a formal…
2020: Simple and smart, your best year ever for WFM
As the new decade starts, Dave Hoekstra predicts an exciting road ahead for Workforce Management in the contact centre. While…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading CCaaS and CRM providers…
40% of contact centre agents look for new job in January
Nearly 40% of customer service employees to look for a new job in January New research has found that nearly…
Dialogic’s software business expands Enghouse’s product portfolio
Enghouse Systems Limited announced today it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to…
Busy Christmas & New Year at West Yorkshire Police Force contact centre
Busy Christmas and New Year Call Handling Period for the West Yorkshire Police Force’s contact centre West Yorkshire Police took…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping to bring some festive…
Met Police The 999 Hoax Calls That Waste Time
The Met Police have released audio footage of 999 calls made to their control contact centre where the incident reported…
How Contact Centres Interact with Customers To Change Forever
The way contact centres interact with their customers is about to change forever In an era where technology is becoming…
Merry Christmas from contact-centres.com
At this time of year we would have normally got our cartoonist to have designed our Christmas cards, spent money…
Aspect Announce General Availability of WFM Solution
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp selects Aspect Workforce Management…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start 2020 is with people,…
Banking CX Predictions in the Contact Centre 2020
Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead for CX at IT…
CallMiner Secures $75M Investment from Goldman Sachs
CallMiner Secures $75M Investment from Goldman Sachs – This funding will enable CallMiner to help more organisations drive significant improvements…