Financial Growth See Jabra Continue To Add New Talent
Driving forward: strong financial growth sees Jabra continue to add new talent Jabra, the sound specialist, has announced yet another…
Industry News
Ventrica Takes Home Silver Award at the ECCCSAs
Ventrica takes home ‘Silver’ at the European Contact Centre & Customer Service Awards for its partnership with New Look –…
Webhelp & SKY Scoop Hat Trick of Awards
Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best…
Sabio Strengthen Digital with FlexAnswer Acquisition
Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions – Addition of Virtual Assistant technology complements existing partner offerings…
Eckoh Welcomes Updated PCI SSC Guidance
Eckoh welcomes the updated PCI SSC guidance to securing telephone payments – Cam Ross, Director of Payment Strategy, Eckoh The…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
European Contact Centre and Customer Service Awards 2018
Winners announced at the European Contact Centre and Customer Service Awards 2018 – Booking.com wins Best Large Contact Centre and…
DTMF Masking is the New PCI DSS Gold Standard
DTMF masking is the new PCI DSS gold standard for protecting telephone-based payment card data, reveals Syntec’s research Supported by…
TTEC Wins Best Pan-European Contact Centre Award
TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards (ECCCSA) 2018 CX transformation…
Eliminating Overtime Requires Businesses to Improve Efficiency
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin Whelan, Principal WFO Solutions…
PCI Pal Achieve PCI-DSS Certification for 7th Consecutive Year
PCI Pal Achieves PCI-DSS Certification for Seventh Consecutive Year PCI-Pal, a secure payments provider to contact centres, have announced it…
Contact Centre Opens in Norwich Creating 30 Jobs
Watson Fuels have announced the opening of a new Customer Contact Centre in Norwich creating up to 30 new jobs…
U-WFM Partner Key IVR Secure Payments for Contact Centres
U-WFM partners with Key IVR to deliver secure payment solutions for the contact centre U-WFM have announced its partnership with…
What Contact Centre Agents Want What they Really Want
According to Colin Hay at Puzzel, employee engagement matters just as much as customer experience and here he shares 3…
Tesco Dundee Contact Centre Creates 200 Jobs
– Tesco have created 200 new jobs at their Customer Contact Centre in Dundee Tesco has announced a significant investment…
QPC Bolsters Cloud Communications with Genesys Appointment
QPC Bolsters Cloud Communications and Collaborations Business with Genesys Appointment QPC UK, the specialist contact centre services and solutions company,…
Discerning Shopping Tastes of Younger Generation
Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software 69% of younger shoppers…
Preparing your Contact Centre for the Christmas Period
Preparing your Contact Centre for the busiest season of the year – Christmas Director of Customer Services at outsource contact…
80% of UK Shoppers Will Avoid High Street on Black Friday
80% of UK shoppers will avoid high street stores on Black Friday, Genesys Research finds New data shows consumers prefer…