The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th July at 5pm.
So, have you started your nomination yet? – Who are your Individual Stars? – Who are your Awesome Teams? – Are you an Outstanding Organisation?
If someone in your contact centre deserves recognition, now is the time to put their name forward.
NECCA is your opportunity to celebrate the people, teams and organisations making a real difference across the North East contact centre industry. From frontline colleagues and team leaders, to planning teams, support functions, quality specialists, innovators and leadership teams, there are categories designed to shine a spotlight on the talent across our region.
And for 2026, there are even more ways to be recognised.
Have you looked at the new categories yet?
Quality Manager of the Year
For the people raising standards, improving performance and helping teams deliver brilliant customer outcomes.
Best Use of AI
For organisations using AI in a meaningful, responsible and effective way to improve customer experience, colleague experience or operational performance.
Your story doesn’t need to be perfect. It just needs to be started.
With only three weeks to go, don’t leave it until the deadline. Start your nomination today.
The North East Contact Centre Awards is the region’s leading awards programme dedicated to recognising the achievements of individuals, teams and organisations across the contact centre industry. For over two decades, NECCA has celebrated the people driving customer experience, operational performance and innovation across the North East.
Through a robust, independent judging process, the awards showcase best practice and benchmark performance and bring together a powerful community of industry leaders, emerging talent and high-performing organisations.
Our mission is clear: to recognise, reward and inspire those who are raising standards and positioning the North East contact centre industry among the very best in the UK and beyond.
To nominate your contact centre for the awards Click Here
