Happy Christmas from all at contact-centres.com!
Happy Christmas from all at contact-centres.com! To say that this year has been ‘challenging’ would be somewhat of an understatement.…
– Industry News
CallMiner Win Contact Centre Automation Solution Award
CallMiner Named Automation Contact Centre Solution of the Year at CCW Excellence Awards The CallMiner Conversation Analytics Platform recognised among…
3 Ways to Win the Contact Centre Technology Tug-of-War
3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do organisations show customers they…
PCI Pal To Provide Payments for Talkdesk Customers
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global contact centre Customers Joint Talkdesk and PCI Pal customer relationships expand…
NICE Leader in SPARK MatrixTM Voice of the Customer
NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer NICE have announced that it has been…
Calabrio Named an Exemplary Vendor in Ventana Research
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Contact Centre Agent Management Value Index Report New report helps organisations…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer Experience Guide by ContactBabel…
3 in 4 UK Contact Centres are Concerned about Cybersecurity
3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new research by ContactBabel Half…
Odigo Announces Integration with Google Dialogflow CX
Odigo announces the integration of Google Dialogflow CX with its conversational AI offer Odigo is one of the first CCaaS…
Puzzel Unveils Digital Engagement Solution For Contact Centres
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s Q4 Product Release includes…
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2022 Value Index on Agent Management Content Guru, global…
Ascensos Plans for Second Contact Centre in Turkey
Motherwell-headquartered contact centre outsource company Ascensos has announced the opening of its second base in Turkey following a year of…
Sensée Expands Its Senior Management Team
Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum Sensée, the work-from-home (WFH) and hybrid workplace…
The Role of Customer Service in Driving Consumer Loyalty
Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support Organisations have emerging opportunities…
Infobip sees Record Breaking eCommerce Activity during Cyber Week
Infobip sees record breaking eCommerce activity during Cyber Week processing 4.23 billion messages for some of the world’s most popular…
Top Tips for Staffing your Contact Centre this Christmas
Staffing your contact centre over Christmas can be difficult at the best of times. But with coronavirus measures once again…
Embrace the Double-Edged Expectations of your Customers
How to embrace the double-edged expectations of your customers – The best customer experiences blend speed and convenience with the…
BT 150 New Jobs & Second Contact Centre in Newcastle
BT announces 150 new jobs and second multi-million pound contact centre in Newcastle BT Group today announced that it will…
Rotherham Council Modernises its Contact Centre
Rotherham Metropolitan Borough Council Modernises Contact Centre with 8×8 XCaaS UK Government Local Authority Improves Digital Experience for Its Citizens…