From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A Scottish tale….. On May…
– Industry News
Infobip Partner with BT to Enhance CX Offering for UK Businesses
Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the global cloud communications platform,…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New guide: how to reduce…
Capita Agree 5 Year Contact Centre Agreement with ScottishPower
Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across…
Auto Windscreens Contact Centre Celebrates 169,000 Webchats
Auto Windscreens contact centre is celebrating handling more than 169,000 webchats with a special fifth birthday party and the launch…
A New Era for Workforce Management in the Contact Centre
A new era for Workforce Management in the contact centre – As we get to grips with our new working…
Quantanite Expand Leadership Team further with New CCO
Customer Experience Solutions and Outsourcing – Experts, Quantanite, expand Leadership Team further with new CCO Quantanite, a customer experience (CX)…
White Paper on Convergence of Customer Engagement Technologies
Sabio Group Unveils New White Paper on the Convergence of Customer Engagement Technologies » Newly released insight discusses how the…
Eight Actionable CX Insights to Increase Customer Success
Eight actionable CX insights to increase customer success in the contact centre – The benefits of speech analytics in customer…
True Cloud vs Fake Cloud: What’s the Difference?
True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters In his latest Article, Magnus Geverts of…
Lemon Contact Centre Wins Contract with Hi-Tech Guardian Angel
Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety app that helps keep…
Stagecoach Officially Opens New Contact Centre in Perth
Stagecoach, the UK’s largest bus and coach operator, have officially opened their new flagship contact centre within their Headquarters in…
Improving Patient CX Within Healthcare Contact Centres
How to Improve the Patient Experience Within Healthcare Contact Centre Operations – Business Systems discusses In today’s day and age,…
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
Contact Centre Best Practices in the Era of PCI DSS 4.0
Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0 With the release of PCI…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
MaxContact Builds on Record Year of Growth with New VP of Engineering
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering Matt Yates will…
storm RECORDER Certified By Microsoft Teams For Compliant Recording
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre technology provider, Content Guru,…
ChatLingual Accelerates Global Expansion with UK Headquarters
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to…