From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A Scottish tale….. On May…
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A Scottish tale….. On May…
Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the global cloud communications platform,…
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New guide: how to reduce…
Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across…
Auto Windscreens contact centre is celebrating handling more than 169,000 webchats with a special fifth birthday party and the launch…
A new era for Workforce Management in the contact centre – As we get to grips with our new working…
Customer Experience Solutions and Outsourcing – Experts, Quantanite, expand Leadership Team further with new CCO Quantanite, a customer experience (CX)…
Sabio Group Unveils New White Paper on the Convergence of Customer Engagement Technologies » Newly released insight discusses how the…
Eight actionable CX insights to increase customer success in the contact centre – The benefits of speech analytics in customer…
True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters In his latest Article, Magnus Geverts of…
Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety app that helps keep…
Stagecoach, the UK’s largest bus and coach operator, have officially opened their new flagship contact centre within their Headquarters in…
How to Improve the Patient Experience Within Healthcare Contact Centre Operations – Business Systems discusses In today’s day and age,…
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0 With the release of PCI…
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering Matt Yates will…
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre technology provider, Content Guru,…
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to…