Huawei Chooses Teleperformance as Outsource Partner
Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…
Industry News
Payment Security Report Shows Drop in PCI DSS Compliance
Verizon’s 2019 Payment Security Report shows drop in PCI DSS compliance Eckoh says achieving and maintaining compliance can be simpler…
5 Questions to Ask Before Putting AI into Practice
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry…
4net Technologies scoops Avaya Partnership Award
Avaya names 4net Enterprise Cloud Partner of the Year at Dubai ceremony 4net Technologies has been named Avaya’s 2019 International…
How Contact Centres Can Prepare For A Brexit Blitz
How Contact Centres Can Prepare For A Brexit Blitz – Jeremy Payne Enghouse Interactive looks at how contact centres should…
Mythbusters: Are Quality Assurance Teams all that Bad?
Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark to dispell some of…
Jabra Announces UKI Partner Conference Awards Winners
Jabra announces the worthy winners of its annual Channel Awards, held on the 6th November as part of the annual…
TTEC & LivePerson Form Partnership to Fuel AI Digital Transformation
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises and contact centres Customer experience leaders combine…
UK Supervisors Spend Half Working Day on Meetings & Admin
Supervisors in the UK spend more than half their working day on meetings and admin…leaving little time to manage performance…
Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of insight with access to…
Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. Outsourcing contracts worth £1.61…
Contact Centre Webinar: Cloud PCI Compliance
Join PCI Pal for a Webinar discussing PCI Compliance in the Cloud! In this webinar, we will be taking a…
Woodland Trust Enhances Telephone Payment Security
PCI Pal, the secure payments provider to contact centres, has implemented its cloud-based Agent Assist payment security solution with The…
Is Tech Holding You Back from Delivering Exceptional CX?
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend Don’t let technology come…
Eckoh add Mastercard Pay by App to Secure Payment Portfolio
Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio. Eckoh, the global provider of secure payment products…
How To Motivate Disengaged Contact Centre Agents
How to motivate disengaged contact centre agents with tips for employee engagement SJ Thompson of Evaluagent reveals 5 top tips…
Sky To Create 500 Jobs at Leeds Contact Centre
Sky have announced the creation of 500 new jobs at their Leeds contact centre to meet customer demand Sky, Europe’s…
Enhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre The narrative around measuring…
NICE inContact Receives Highest Scores in Gartner Report
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Contact Centre Report NICE…