Enfield Council Extends Contact Centre Partnership
Enfield Council extends specialist contact centre partnership with Civica Civica, a global leader in software for public services, has extended…
– Industry News
Europa Contact Centre Appoints General Manager
Europa Contact Centre Appoints General Manager, Graham Henry to support Growth Strategy Europa Contact Centre, which offers an extensive range…
Noble Gamification Conquer Marketplace Challenges
Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenges to Increase Employee and Customer Engagement Noble Systems, a global leader…
Talkative Partner with Formula 1® To Improve CX
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions with over 500 million…
Some Pitfalls of PCI DSS & GDPR to avoid for Contact Centres
Some pitfalls of PCI DSS & GDPR to avoid for contact centres and remote workers – Syntec If you’re holding…
Noetica Extends International Patent for Live Person Detection
Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office Noetica – A British company, developing software products…
Eckoh Six-year Capita & TfL contract renewal worth £4m
Eckoh secures Significant UK Contract Wins – Six-year Capita and TfL contract renewal worth £4m Eckoh plc, the global provider…
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS Business Systems, a leader in voice recording and enterprise workforce…
Move your Contact Centre applications to the Cloud for up to 50% off RRP
Exclusive offer – Move your Contact Centre applications to the Cloud for up to 50% off RRP. This is a…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing Director EMEA North at Jabra…
Maximising Contact Centre Tech To Provide Business Contingency
Maximising UC & Contact Centre Technology To Provide Business Contingency When a disaster recovery plan is put into action for…
Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience will be their primary…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency in business, regardless of…
Davies Hickman Partners & QStory Join forces to gain Insights into Contact Centre Sector
Davies Hickman Partners and QStory join forces to gain key insights into the contact centre sector Hearing and understanding the…
Key Considerations for a Successful Remote Working Strategy
Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through the COVID-19 pandemic, many…
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays to keep an eye…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration…
Making the Right Call: Contact Centres in the New Normal
Making the Right Call: Contact Centres in the New Normal – Gary Williams, Director of Sales and Consultancy at Spitch,…
CX Response to COVID-19. Read the Report
New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding. Sabio has unveiled the findings of…