A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters. Your primary mission is…
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Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide Vonage have announced that…
What’s Stopping you from Achieving Simplicity in your Contact Centre?
The major barriers to simplification are closer to home than you may think. An effective strategy starts at the top. …
NICE Launch Enlighten XO From Self-Service to Engaging CX
NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences Enlighten XO uses advanced AI creating conversational intelligence to…
Cynical Brits expect to be wowed by Customer Service
Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service – Freshworks survey, conducted…
Content Guru Named in 2021 Magic Quadrant for CCAAS
Content Guru has been named in the Challenger quadrant of the 2021 Gartner® Magic Quadrant™ for Contact Centre as a…
PCI Pal Secure Phone Payments for GC Business Finance
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in…
Improving Accessibility in Customer Service in Contact Centres
Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go out of their way…
At IPI, Our People are at the Heart of what we do
The IPI People Experience At IPI, our people are at the heart of what we do. They are what differentiates…
NICE Expands Digital CX Leadership with Digital Customer Guidance
NICE Expands Digital CX Leadership with Digital Customer Guidance NICE empowers organisations to revolutionize customer service by creating end-to-end digitally…
PCI Pal Reduce Payment Security Risk for Essex Council
PCI Pal® signed-up to reduce payment security risk for Essex County Council PCI Pal, the global provider of cloud-based secure…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest speaker Thomas Husson discuss…
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive This year, like many…
Simplicity in Contact Centres Matters in Era of Complexity
Why simplicity in contact centres matters in an era of complexity: The trend towards flexible workforces has exaggerated the complexity…
Improving Contact Centre Service Through Document Redesign
The financial services sector is one of the largest users of call centre solutions. According to one survey, just over…
Infobip Shift ‘21 Celebrates Jubilee Year
Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year Infobip Shift Conference set to welcome 3,000 attendees from…
NICE Transforms Digital CX with Launch of CXone SmartAssist
NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia Revolutionary…
BT completes Contact Centre Refurb with 350 New Jobs
350 new jobs as BT completes multi-million pound Doncaster Contact Centre refurbishment BT announced today it is recruiting for 350…
NICE CXone Now with New Digital-Centric AI Innovations
NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations The NICE CXone Summer…