CallMiner Secures $75M Investment from Goldman Sachs
CallMiner Secures $75M Investment from Goldman Sachs – This funding will enable CallMiner to help more organisations drive significant improvements…
Industry News
How to Build the Connected Council Contact Centre
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by Jeremy Payne, VP of…
Sytel & CloudControl Celebrate Outbound Achievements
At a special ceremony in Paris last week, the CEO of Sytel, Michael McKinlay, gave Fethi Madani, CEO of CloudControl…
Take the headache out of PCI DSS Contact Centre Compliance
New customer payment options take the headache out of PCI DSS compliance for Contact Centres With card fraud and identify…
Content Guru – Gartner Contact Centre as a Service
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service For the second year in a…
Saving Christmas from the Contact Centre of Doom
Saving Christmas from the Contact Centre of Doom Dramatic news, just in from the North Pole: Christmas is under threat…
Contact Centre Occupancy – Less is More
Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru According to a recent…
Puzzel acquires Logicalware to enhance customer service portfolio
Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio Puzzel, a leading European Contact Centre as a Service…
Sabio Group strengthens leadership to accelerated growth
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer…
25th UK National Contact Centre Awards Open for Nominations
25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most prestigious and longest established…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…
Event: Conquering Contact Centre Challenges in 2020
Conquering Contact Centre Challenges in 2020 – Manchester Don’t miss our FREE seminar to be held at the iconic Manchester…
SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored…
Over £5k+Raised for PAPYRUS at ECCCSA Awards
Over £5k raised for PAPYRUS as ECCCSA guests support mental health charity – The European Contact Centre and Customer Service…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s most recommended Bed Retailer,…
Sabio Discusses the Frustrations of CX in 2020
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and augmented voice set to…
Not Thanking Your Customers Risks Losing Them
Thank Your Customers are Risk Losing Them – 67% of UK consumers believe they should be thanked more often –…
Sytel Enables Growth of Kelly Services with Hosted Solution
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel have combined to provide…
PCI Pal selected for Avaya DevConnect Programme
PCI Pal, the secure payments provider for contact centres, today announced it has been selected by Avaya for membership as…