NICE Leader in Real Time Authentication & Fraud Prevention
NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm NICE recognised by Opus Research for…
Industry News
RBS Contact Centre Closure Branded Deplorable by Unite
RBS closure of their contact centre in Southampton is branded as “deplorable” by Trade Union Unite as over 200 jobs…
Take Part in UK Contact Centre Decision-Makers Guide
Take Part in The UK Contact Centre Decision-Makers’ Guide compiled and researched by ContactBabel With insights built on hard data,…
ECCCSA Breaks Records – More Nominations than Ever!
ECCCSA breaks records with more nominations than ever before! – Nominations for an ECCCSA increase by 21% this year –…
5G will Transform CX and Role of Contact Centre Agents
The Human Benefit of 5G – How 5G will transform the customer experience and the role of the contact centre…
How to Test New AI Tech in your Contact Centre – Part 2
How to test new AI technology in your contact centre – (part 2) Henry Jinman from EBI.AI looks at the…
How to Test AI Technology in your Contact Centre
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at the challenges of running…
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider of corporate travel services…
Outdated Contact Centre Tech Holding Businesses Back
Stuck on hold – Outdated contact centre tech is holding businesses back Guy Tweedale, Regional VP, Rocket Software discusses A…
Council Drives Automation Excellence with RPA
Neath Port Talbot Council to Drive Automation Excellence with Arvato The arrangement will see the authority use robotic process automation…
CallScripter Rebrands As Awaken Intelligence
CallScripter Rebrands As Awaken Intelligence An enhanced product portfolio transforms CallScripter to become Awaken Intelligence – Awaken Intelligence provides innovative…
Jabra Appointment Lee Davis to Drive Channel Strategy
Jabra announces appointment of Lee Davis to drive its enhanced channel strategy – UC channel expert Lee Davis brings two…
UK Embrace AI in the Workplace But Want More Training
UK employees embrace AI in the workplace, but want more training according to new research from Genesys New research from…
NICE Engagement with Microsoft Across Multiple Platforms
NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft Teams. With soon to…
Puzzel Contact Centre Conference: Get Connected 2019
Puzzel Contact Centre Conference 2019 – Get Connected Welcome to the Hybrid Workforce – humans and technology working together Speakers…
7 Steps to Contact Centre Agent Happiness
7 Steps to CSR happiness Employee attrition can contribute to increased operating costs. Tommy Palomäki at Teleopti explains why it…
UK Business Struggling With GDPR Data Requests
UK Businesses Struggling to cope with spike in with GDPR Data Requests new research from business process outsourcer Parseq reveals….
Digital Transformation in the Contact Centre – Nigel Dunn Jabra
Digital transformation in the contact centre – Nigel Dunn, Managing Director, Jabra EMEA North What drives change in an organisation?…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in Germany, Poland and the…