Only 10 days left to enter the ECCCSAs (and counting…)
It’s much more fun joining the biggest party in our industry if your company is shortlisted and in with a…
Industry News
Sabio Acquires DatapointEurope
Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider Customer experience technology specialist…
CCMA Masterclass: The Bots are still coming
The CCMA have announced a re-run of their popular one-day Masterclass ‘The Bots are still coming’ delivered by industry expert…
Ipswich Based Contact Centre Goes into Administration
Call Connection, the Ipswich based telemarketing contact centre, has gone into administration with the Administrators confirming that 135 employees are…
Prince of Wales officially opens Moneypenny Contact Centre
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling reasons why RTA is…
Optymyse Advanced Wallboard Technology – Empower Your Agents
Optymyse Advanced Wallboard Technology is a completely new way to empower, engage, motivate and retain your contact centre agents. According…
Migrating Contact Centres to Support Omnichannel
Businesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences Register for July 27 event with…
ECCCSA Select Industry Experts To Judge Awards
– ECCCSA Judges represent Europe’s top customer contact professionals – ECCCSA Judges handpicked for their experience and knowledge – …
Don’t miss the Aspect Via Roadshow! Register today!
Don’t miss the Aspect Via Roadshow! Register today! Meet our guest speaker Join us on our roadshow to hear from…
SJS Solutions Help The Police with their Enquiries
Incident Management in Police Contact Centres In recent months, our emergency services call and contact centres have been under great…
SVL Business Expand Workforce Management Team
SVL Business Solutions Expands Workforce management Team with appointment of Industry Specialist SVL Business Solutions, the UK’s most experienced provider…
Overcome Commss Problems in a Contact Centre
Multilingual journalist Kirsty Rigg shares with us some interesting tips on overcoming communication problems in a multilingual contact centre Contact…
GDPR – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges…
5 Ways to Improve Communication in the Contact Centre
Good communication in the call centre is an essential part of customer service success. When employees have a deep understanding…
Jabra Blog: Why Bird Sounds Make Us More Productive
It’s time to incorporate nature into the workday. Find out how the natural sounds featured in the “Focus on Work”…
Netcall Complete Accreditation For Medical Interoperability Gateway
Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG). This means Netcall can allow secure sharing of patient…
How Can Contact Centres Improve First Contact Resolution (FCR)?
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by which managers assess the…
Yonder Provides Fundraising Preference Service Telephone Support
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder Digital Group to provide…