Air Europa Enhance Contact Centre Payment Processes
Air Europa chooses PCI Pal to enhance Contact Centre payment processes – PCI Pal has implemented PCI Pal Agent Assist…
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ChatLingual & Quantanite join forces to Enable Contact Centres Deliver Multilingual Support
ChatLingual and Quantanite Join Forces to Contact Centres Deliver Multilingual Customer Support ChatLingual, provider of the world’s most comprehensible multilingual…
Sytel Extends Contact Centre as a Service with Softdial Cloud
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Centre as a Service (CCaaS) subscription facility for SMB…
Sheffield Contact Centre CC33 Make Key Senior Appointment
Leading South Yorkshire contact centre CC33 have announced the appointment of Tim Moody as Head of Contact Centre and Delivery.…
NICE Drives Patient Care for Health Authority
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, NHS Lothian NHS Lothian’s successful…
New Recruits Join Greater Manchester Police Contact Centre
64 new recruits join Greater Manchester Police Force Contact Centre as most improved force continues improvement journey Greater Manchester Police…
PCI Pal’s ‘Keep Calm and Simplify’ podcast discusses PCI DSS 4.0
PCI Pal has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies and actions required, following…
Content Guru Commits to Developing New Talent to Support Global Expansion
Leading technology firm, Content Guru, part of Redwood Technologies Group, remains committed to investing in graduate recruitment as the company…
Consumers Want Digital Interactions to Feel Like Personal Conversations
New Study Reveals That Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations Vonage 11th Annual Global…
Infobip creates AI-powered chatbot for Uber
Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp – The new chatbot, deployed on…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations to seamlessly integrate customer…
Six Reasons to take another look at IVR in your Contact Centre
Six reasons to take another look at IVR in your contact centre – Rob Crutchington at Encoded, discusses the rise…
42% of Consumers Have Had It With Hanging on Hold
42% of consumers have had it with hanging on hold – Social poll reveals long hold times are the biggest…
Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds » Launches new Evolve2…
ChatLingual & HGS New Partnership to Pioneer Multilingual CX
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX Multilingual messaging provider ChatLingual is thrilled to announce its partnership…
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX is a complete suite…
Content Guru Wins Tech Co. of the Year Award
Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud communications and customer experience…
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Football legend John Barnes coming to Sheffield for CC33’s Contact Centre Cash for Kids fundraiser Football legend John Barnes is…
Ocado Retail selects Centrical to Enhance Contact Centre
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the world’s largest dedicated online…