Contact Centre Download: Get the top 10 CX Trends for 2025

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps…

Successfully Adapt AI in the Airline Industry

In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…

To Add or Not to Add: Digital Channels in Contact Centres

Webinar: To Add or Not to Add: Digital Channels in Contact Centres Join Cirrus and South…

Why is the Customer Service Industry Ignoring Older People?

According to data from The Institute of Customer Service, 1.3 million over 65s in the UK…

Outdated Contact Centre Tech: 5 Red Flags to Watch for

If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…

Employee Rights Bill: Impact on Workforce Planning in Contact Centres

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…

Measuring & Improving Contact Centre Agent Well-being

In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for…

Companies Risk Losing One in Two Vulnerable Customers as AI use Grows

New research from ArvatoConnect shows balance of technology and human touch are key for helping vulnerable…

Keeping Remote Contact Centre Agents Engaged in an era of ‘Employee Drift’

Keeping remote contact centre agents engaged in an era of ‘employee drift’ Remote working models are…

Media Pack

For the full picture of contact-centres.com to include, advertising opportunities, website statistics, subscribers and advertising rates…

AI & Sustainability at Forefront at Cnect Wales Awards 2024

AI and Sustainability at the forefront as winners celebrate at the Cnect Wales Awards 2024 The…

Leading Legal Expenses Insurance Provider Dials Up Digital Transformation

Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership A…

Airmeez Partners with Noetica to Add Intelligent Dialling

Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform Noetica have…

Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…

Financial Conduct Authority Consumer Duty – One Year On

Introduced in July 2023, the Financial Conduct Authority’s (FCA) Consumer Duty, also known as the Duty,…

Innovate Automate Outperform: The AI Advantage

Join SVL where you’ll gain invaluable insights into the power of technology and its transformative potential…

Verint & Five9 Deepen Partnership to Deliver AI-Driven CX

Customers Now Benefit From Native Cloud-to-Cloud Platform Integration and Seamless Support Verint® and Five9 have announced…

Metrics that Reveal Home Truths about your Contact Centre

Three Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways…

Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®

Kärcher Netherlands to Modernise Customer Experiences Through Vodafone storm®   Kärcher Netherlands has selected Vodafone storm®…

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