Category: – Downloads

- Contact Centre News - Downloads - Reports/Surveys ContactBabel

IVR self-service session costs 6 times less than a call to an agent

24 March 2014
Contact- Centres

Visual IVR set to give telephony self-service a shot in the arm New research published by…

- Articles - Contact Centre News - Downloads - White Papers

Synthentix asks how to choose the right customer service software vendor

5 March 2014
Contact- Centres

In today’s omni-channel world, consumers now expect to be able to seamlessly move from one customer…

- Downloads - White Papers

Unlocking the benefits of voice biometrics

11 February 2014
Contact- Centres

How contact centres can improve security while reducing customer frustration and cutting time agents spend on…

- Contact Centre News - Downloads - Reports/Surveys ContactBabel

1 in every 25 jobs in the UK is within the contact centre industry

9 January 2014
Contact- Centres

But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…

- Contact Centre News - Downloads - Reports/Surveys - Social Media/Digital ContactBabel

Web chat volumes increase by over 140% in 2 years according to ContactBabel

13 July 2013
Contact- Centres

Now offered as a customer service channel by 37% of UK contact centres New research published…

- Contact Centre News - Downloads - Reports/Surveys ContactBabel

Telephony Best Channel for Complaint Handling & Customer Satisfaction

22 April 2013
Contact- Centres

Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…

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