Web chat is quickly becoming the preferred communication channel for today’s online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels.
How can you ensure your initiative meets or exceeds your goals? Download the eBook sponsored by Aspect and Moxie, “The Do’s and Don’ts of Web Chat with Johan Jacobs,” to learn:
- The ROI associated with web chat initiatives
- The required skill set and best practices for deployment
- Integrated knowledge management strategies
- Answers to FAQs from former Gartner Research Director, Johan Jacobs
To download the eBook Click Here
For additional information on Aspect see their Company Profile