Auto Windscreens Contact Centre Celebrates 169,000 Webchats
Auto Windscreens contact centre is celebrating handling more than 169,000 webchats with a special fifth birthday party and the launch…
Webchat
Capita Launches 3D Digital Avatar Web Chat Technology
Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human. As…
Enabling Secure & PCI Compliant Payments Via Web Chat
Enabling secure and PCI-compliant online payments via web chat by your contact centre agents Georgia Woods, Syntec There’s been a…
Digital Channels – 7 Chat and Co-Browsing Tips
Making light work of digital channels – 7 chat and co-browsing tips In the first blog of this new series,…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time communication in…
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares his top tips for…
Affinity Sutton selects Intelecom for new Web Chat service
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider of cloud-based contact centre…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom Group AS has announced…
Positive Experience of Web Chat Drives Further Growth Says ContactBabel
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents surveyed for ContactBabel’s latest…
E.ON launches Live Chat as customers choose digital channels
E.ON launches Live Chat as more customers choose digital channels to manage their energy needs E.ON have launched Live Chat…
Webhelp UK asks Is it Time to chat?
Webhelp UK Web Chat Infographic – Time to chat? An at-a-glance guide to web chat and how to maximise its…
8 key factors driving webchat success
8 key factors driving webchat success – Consultants at customer service technology specialist Sabio have identified eight key factors that…
Expolink Guide to Web Chat in the Contact Centre
Expolink ‘The Insiders’ Guide to Web Chat in the Contact Centre. If you think web chat is something discussed by…
Web chat volumes increase 60% in 2014
Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the volume of web chats…
Aspect’s Online Web Chat Best Practices eBook
Download The Do’s and Don’ts of Web Chat eBook Web chat is quickly becoming the preferred communication channel for today’s…
Time to chat: How to capture value in the next generation of web chat
Dave Pattman, Solutions Director for leading customer experience provider Webhelp UK, argues web chat needs to be done carefully or…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat solution from Sabio to…
5 Best Practices to Deploy in Webchat
Webchat as a communication channel empowers Organisations to deflect service issues, facilitate customer self-service, and handle customer interactions. In our…
Contact Centres without telephones – the rise and rise of web chat
the rise and rise of web chat – Danny Singer – Founder & CEO Noetica In technology, as in comedy,…