The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper commissioned by Odigo aimed at contact centre management
Well-renowned Frost & Sullivan have produced a white paper commissioned by Odigo. With a 60-year history of providing businesses with actionable insights and growth strategies, this is an opportunity for businesses to get an independent view on the future of customer experience (CX).
The white paper Focusses on four key themes:
– Self-service and interconnected channels
– The importance of personalisation and context for customers
– The new normal in customer service standards
– The future of CX
To download ‘The Future of Customer Experience: Invisible and Seamless Personalisation white paper Click Here
Odigo provides Contact Centreas a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
For additional information on Odigo view their Company Profile