3 out of 4 European Businesses have invested in AI for CX
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75% of business executives are…
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The Future State of Customer Experience in Contact Centres
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost & Sullivan recently partnered…
What do Contact Centre Customers Really Think?
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How should contact centres respond…
Brits don’t think Utilities Companies Have Their Best Interests at Heart
35.7 million Brits don’t think utilities companies have their best interests at heart Less than one in five (19%) British…
Odigo Download: How to Make the Most of Contact Centre Data
How to make the most of contact centre data – An Odigo practical guide – Free Download How can insurance…
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper commissioned by Odigo aimed…
Pindrop & Odigo Partner to Provide Voice Authentication & Fraud Detection Tech
Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers Pindrop’s presence in Odigo™…
Odigo Joins Pega Partners Programme & Adds New Solution
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global provider of Contact Centre…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
Is it Time to Retire Average Handling Time in Contact Centres?
Is it time to retire average handling time in Contact Centres? Steve Owens Account Director at Odigo When customer services…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA), supported for the second…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
Contact Centre Agent Wellbeing – An Odigo eBook Download
Contact Centre Agent Wellbeing – A free Download eBook from Odigo Contact centre agents are facing new pressures and changing…
Conversational Intelligence Key Difference-Maker in Contact Centre AI
Conversational intelligence — a key difference-maker in contact centre AI Customer experience is a key differentiator in driving brand loyalty,…
How to Serve Vulnerable Customers from Contact Centres
How to serve vulnerable customers from contact centres – Download the free eBook from Odigo Contact centres are constantly striving…
PCI Pal Partner with Odigo to Provide Secure Payments
PCI Pal, the global provider of secure payment solutions, has today announced a mutual partnership with leading Contact Centre as…
How to Improve Security Risks in Contact Centres
How to improve security risk management in contact centres Adopting a cloud-based Contact Centre as a Service (CCaaS) solution can…
eBook – How Contact Centres Should Serve Vulnerable Customers
How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook Contact centres are constantly striving to improve standards of…
Vulnerable Customer Care is Essential in the Contact Centre
Vulnerable customer care is a growing field of specialisation. It is a topic that should be introduced at the onboarding…