Skill-Based Routing: Optimising Your Agents’ Strengths
Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director, Strategic Clients at Odigo…
Odigo
Odigo Becomes Google Cloud Contact Centre AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre as a Service (CCaaS)…
The growing Need for omni-channel Contact Centre Strategies
Landmark study into the growing need for omni-channel contact centre strategies Prior to COVID, digital interactions were already establishing a…
Elevating Contact Centre Agent Engagement
Odigo Contact Centre White Paper: Elevating contact center agent engagement and performance Leading organisations know how crucial contact centre agents…
Gamification: Improving Contact Centre Agents
Reshaping user experience and improving contact centre agent satisfaction through gamification Meeting KPIs and ever-demanding customer expectations requires top-notch operations…
How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing to embrace AI technologies…
White Paper: Engage with your customers in conversation
Write the story of your brand as you engage with your customers in conversation In an era which saw an…
Are phones a thing of the past for contact centres?
The role of phones in the contact centre is changing thanks to the rise in artificial intelligence (AI) and virtual…
Odigo Leader in Magic Quadrant for Contact Centres
Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe Odigo has…
EDF Energy Appoint Odigo to Support Contact Centre
EDF Energy appoints Capgemini’s Odigo to support its customer service operations Capgemini have announced that it has signed a contract…