White Paper: Engage with your customers in conversation
Write the story of your brand as you engage with your customers in conversation In an era which saw an explosion of digital communication channels…
Odigo
Are phones a thing of the past for contact centres?
The role of phones in the contact centre is changing thanks to the rise in artificial intelligence (AI) and virtual reality (VR), but does this…
Odigo Leader in Magic Quadrant for Contact Centres
Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe Odigo has been named a Leader in…
EDF Energy Appoint Odigo to Support Contact Centre
EDF Energy appoints Capgemini’s Odigo to support its customer service operations Capgemini have announced that it has signed a contract with EDF Energy to change…