Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
Odigo
Contact Centre Agent Wellbeing – An Odigo eBook Download
Contact Centre Agent Wellbeing – A free Download eBook from Odigo Contact centre agents are facing new pressures and changing…
Conversational Intelligence Key Difference-Maker in Contact Centre AI
Conversational intelligence — a key difference-maker in contact centre AI Customer experience is a key differentiator in driving brand loyalty,…
How to Serve Vulnerable Customers from Contact Centres
How to serve vulnerable customers from contact centres – Download the free eBook from Odigo Contact centres are constantly striving…
PCI Pal Partner with Odigo to Provide Secure Payments
PCI Pal, the global provider of secure payment solutions, has today announced a mutual partnership with leading Contact Centre as…
How to Improve Security Risks in Contact Centres
How to improve security risk management in contact centres Adopting a cloud-based Contact Centre as a Service (CCaaS) solution can…
eBook – How Contact Centres Should Serve Vulnerable Customers
How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook Contact centres are constantly striving to improve standards of…
Vulnerable Customer Care is Essential in the Contact Centre
Vulnerable customer care is a growing field of specialisation. It is a topic that should be introduced at the onboarding…
Research Revealed: Voice of The Contact Centre Consumer
The CCMA/Odigo will be launching the second annual Voice of the Contact Centre Consumer research initiative exploring and tracking…
Odigo Recognised Leaders in CCaaS Market Report
Openness, scalability and robustness recognised as Odigo’s main strengths on the 2021 Frost & Sullivan Frost Radar™ for the European…
Responsibility and AI Ethics in the Contact Centre
Responsibility and AI ethics in the contact centre – Dawn Herbert Solutions Consultant at Odigo explains The use of AI…
Customer Experience – 2022 Trends to Look Out For
Customer Experience – 2022 Trends to Look Out For – Neil Titcomb, MD UKI at Odigo looks into his crystal…
Odigo Announces Integration with Google Dialogflow CX
Odigo announces the integration of Google Dialogflow CX with its conversational AI offer Odigo is one of the first CCaaS…
Noetica Joins Odigo to Deliver Advanced Predictive Dialling
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand Odigo, the global Contact…
White Paper: Implementing Automation in the Contact Centre
Implementing automation in the contact centre – New White paper from Odigo Today more than ever, the utilities sector is…
CCMA Conference: Releasing the Power of the Contact Centre
UK National Contact Centre Conference 2021 – Releasing the Power of the Contact Centre The CCMA (Call Centre Management Association)…
9 in 10 UK Executives are now looking to AI to improve CX
9 in 10 UK executives are now looking to AI to improve CX, new Odigo contact centre survey reveals –…
Skill-Based Routing: Optimising Your Agents’ Strengths
Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director, Strategic Clients at Odigo…
Odigo Becomes Google Cloud Contact Centre AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre as a Service (CCaaS)…