The Voice of the Contact Centre Consumer 2023
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo Odigo is delighted to…
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo Odigo is delighted to…
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre 2023 The CCMA (Call…
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you want a data-fuelled look…
How to create the total customer package in the contact centre? Total experience Agam Kohli Director, CX Solutions Engineering UK…
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisation and individuals thanks to a…
Businesses facing more NLP challenges than expected in contact centres, reveals Odigo Natural Language Processing (NLP), a type of AI…
Odigo Virtual Contact Centre Event: Braving the storm – 10th November 2022 Exploring the challenges of high performing contact centres…
Odigo is named a Global Leader for the third consecutive year in the ISG Provider Lens™ Contact Centre as a…
Rethinking Customer Service in 4 Easy Steps – An Odigo Practical Guide for the contact centre Back to back challenges…
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75% of business executives are…
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost & Sullivan recently partnered…
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How should contact centres respond…
35.7 million Brits don’t think utilities companies have their best interests at heart Less than one in five (19%) British…
How to make the most of contact centre data – An Odigo practical guide – Free Download How can insurance…
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper commissioned by Odigo aimed…
Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers Pindrop’s presence in Odigo™…
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global provider of Contact Centre…
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
Is it time to retire average handling time in Contact Centres? Steve Owens Account Director at Odigo When customer services…