9 in 10 UK Executives are now looking to AI to improve CX

9 in 10 UK executives are now looking to AI to improve CX, new Odigo contact…

Skill-Based Routing: Optimising Your Agents’ Strengths

Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director,…

Odigo Becomes Google Cloud Contact Centre AI Partner

After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre…

The growing Need for omni-channel Contact Centre Strategies

Landmark study into the growing need for omni-channel contact centre strategies Prior to COVID, digital interactions…

Elevating Contact Centre Agent Engagement

Odigo Contact Centre White Paper: Elevating contact center agent engagement and performance Leading organisations know how…

Gamification: Improving Contact Centre Agents

Reshaping user experience and improving contact centre agent satisfaction through gamification Meeting KPIs and ever-demanding customer…

How are UK Businesses Using AI to Improve CX?

How are UK businesses using AI to improve CX? Research shows that organisations are very willing…

White Paper: Engage with your customers in conversation

Write the story of your brand as you engage with your customers in conversation In an…

Are phones a thing of the past for contact centres?

The role of phones in the contact centre is changing thanks to the rise in artificial…

Odigo Leader in Magic Quadrant for Contact Centres

Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service,…

EDF Energy Appoint Odigo to Support Contact Centre

EDF Energy appoints Capgemini’s Odigo to support its customer service operations   Capgemini have announced that…

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