Latest Contact Centre News

Odigo Leader in Magic Quadrant for Contact Centres

Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.

The Leaders in this Gartner Magic Quadrant can best be described as “those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. “

Leaders also benefit from offering Pan-European solutions, as well as in-country operational support for local sales opportunities.”

Odigo is an established Contact Centre as a Service offering with strong usability, reliance and innovation capabilities, prerequisites for enhanced customer experience.

It delivers both local customisation capabilities and global synergies, underpinned by a skilled and highly experienced team of more than 400 experts, to provide effective business outcomes for clients worldwide.

Erwan Le Duff, Managing Director of Odigo, said:

“We are extremely proud to be recognised as a Leader in the Gartner Magic Quadrant for the fifth consecutive year.

We believe it highlights an insatiable quest for innovation shared by all our team members. We are committed to providing best-in-class services to our clients globally, who have placed their trust in us, which feel has led us to this Leader recognition by Gartner for five years.”

Additional Information

To download a complimentary copy of the full report Click Here

Odigo, a Capgemini brand formerly known as Prosodie-Capgemini, helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 200 clients around the world.

For additional information on Odigo visit their Website

Gartner, Magic Quadrant for Contact Centre as a Service, Western Europe, Simon Harrison | Steve Blood | Drew Kraus, 15 October 2019. *Odigo was previously listed as Capgemini (Prosodie) because it rebranded in January 2019.