ResQ, the UK’s leading outsourced contact centre specialist, has picked up gold in not just one, but two categories at the coveted UK National Contact Centre Awards held in London on Monday night. (20th June)
ResQ beat off strong competition to secure gold for the Best Health & Wellbeing Programme as well as the Most Effective Colleague Engagement Programme. The business also took home bronze for the highly acclaimed Outsourced Contact Centre of the Year award. Celebrating their 27th year in 2022, the UK National Contact Centre Awards are the longest running and the most highly respected programme in the UK.
CEO Gill Marchbank says:
“Winning even one of these awards is such a great achievement so to pick up two golds and a bronze is truly amazing.
Having a healthy and happy working environment for every one of our employees so that they can thrive and be the best they can be is at our very core and these awards reinforce that our approach to employee engagement and health & wellbeing is the best in the industry. It’s this unique environment that allows us to deliver a world-class customer experience for our clients and their customers.”
This announcement comes at a time of unprecedented growth for ResQ – a company that, in just three years, has increased its turnover by 160% and expanded the depth and breadth of its sector experience which now includes telcos, utilities, broadband, financial services and public sector.
Passionate about helping organisations grow and nurture their customer base, ResQ is a partner of choice for many market leading brands including Vodafone, British Gas, BT and Uswitch, handling over 7 million customer interactions every year. An outsourced contact centre specialist with UK sites in Hull and Seaham, the ResQ team is committed to delivering a world-class customer experience through engaged people who live and breathe the customers’ brand, supercharged with the most advanced technologies that keeps them ahead of the competition.
For additional information on ResQ visit their Website