VNG GT Connect Selects Vodafone storm to Improve Citizen Communications

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands

It has been announced that Vodafone storm has been selected by VNG GT Connect 2 to futureproof citizen communications as municipalities renew, expand or replace their telephony and communications environments. The large-scale project will see Content Guru, Vodafone Business and Pridis deliver increased flexibility, scalability and contact channels for local authorities across the Netherlands through the cloud-based Contact Centre as a Service (CCaaS) platform, Vodafone storm.

GT Connect 2 is a joint tender overseen by The Association of Dutch Municipalities (VNG), the advocacy organisation and knowledge platform for all Dutch municipalities, which has selected an omni-channel platform on behalf of 44 municipalities. The Vodafone storm solution allows citizens to contact municipalities in various ways, such as via social media, telephone, email or even an online chat. As a result citizens will benefit from increased flexibility, allowing them to choose the channel that best suits their needs and preferences.

Vodafone Ziggo, the largest cable operator in the Netherlands, is a Communications Service Provider and carries Content Guru’s market-leading CCaaS platform in the country. Vodafone storm allows organisations across both the public and private sector to deliver omni-channel, omni-data experiences effortlessly.

Michael van den Brink, Country Manager, Netherlands at Content Guru, commented,

“The decision to select Vodafone storm ensures municipalities across the Netherlands have the ability to offer best-in-class omni-channel support to citizens,”

“Our partnership with Vodafone Ziggo supports organisations across a number of sectors in the Netherlands and we are delighted to be working to deliver Vodafone storm’s highly resilient and scalable platform to improve experiences for citizens across the country. We look forward to working on the GT Connect 2 project and ensuring municipalities deliver modern, first-class communications to citizens.”



For additional information about the GT Connect 2 project and its impact in the Netherlands Click Here

Content Guru helps organisations achieve outstanding customer experience.Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm is used by over 1000 enterprise-scale public and private organizations in over 50 countries, and is trusted by leading global brands, such as AXA, Interflora and Rakuten Communications, for mission-critical communications.

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