Content Guru Appoints New Country Manager in Germany
Content Guru, the leading Customer Engagement and Experience solution provider, has appointed a new Country Manager in Germany, as its…
Content Guru
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and customers Martin Taylor, Deputy…
Content Guru Wins at Utility Week Awards 2020
Content Guru, leader in Customer Engagement and Experience contact centre solutions, has been awarded “Utility Partner of the Year” at…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set available as part of…
The Human Touch: Customer Service in the time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder of Content Guru Customer…
Content Guru Positioned as Challenger for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2020 Gartner Magic Quadrant for Contact Centre as a Service Content Guru,…
Content Guru Martin Taylor Named Among UK Business Leaders
Co-Founder and Deputy CEO at Content Guru, Martin Taylor, is Named Among UK’s Top 50 Most Ambitious Business Leaders Martin Taylor, Co-Founder…
Cognosante Chooses Content Guru Cloud Solution
Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector Business Process Outsourcing (BPO)…
Content Guru Contact Centre as a Service Solutions Award
Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced Contact Centre as a Service…
Content Guru Announces Integration with Microsoft Teams
Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has announced that its award-winning…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency in business, regardless of…
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content Guru – Customer call…
Content Guru Named Supplier on Crown Commercial Service
Content Guru Named as a Supplier on Crown Commercial Service’s Spark Dynamic Purchasing System Leading cloud communications technology provider, Content…
Lessons Learned: Preparing the Contact Centre for a Crisis
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru Living and working through…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major benefits for employers and…
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor, Deputy CEO at Content…
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19 pandemic Jurys Inn Hotel…
Homeworking in the Contact Centre Industry During COVID-19
Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19 The world is adapting to homeworking, and some…
Content Guru Winners at Management Today NextGen Awards
Content Guru Named Winners at Management Today’s NextGen Awards 2020 Europe’s leader in Customer Engagement and Experience technology, Content Guru,…