SOGEDES & Content Guru Announce Partnership to Deliver Next- Gen AI-Powered CX Solutions in Germany
German CX (customer experience) consultancy specialist SOGEDES has expanded its portfolio with Content Guru’s storm® CX and brain® AI platforms. The partnership combines Content Guru’s world-leading mission-critical CX and AI capabilities with SOGEDES’ specialized German consulting, integration, and implementation expertise.
SOGEDES, an independent solutions and services partner for contact centers, customer experience, and AI, has entered into a partnership with Content Guru. As a certified partner, SOGEDES will market Content Guru’s cloud-based CX platform storm® and brain® AI services in Germany. It will operate as a reseller and service partner, handling projects related to consulting, solution architecture, implementation, integration, and local customer support. Content Guru will provide its software stack, secure cloud environment, and development teams.
With this partnership, SOGEDES is expanding its portfolio to include Europe’s leading mission-critical CX-as-a-Service (CXaaS) solution and the only cloud platform in the world currently running national blue-light services, which aligns with SOGEDES’ approach of selecting best-in-class solutions for its customers.
Content Guru is the only European vendor featured in the Gartner® Magic Quadrant™ 2025 for Contact Center as a Service and it received the highest ‘Willingness to Recommend’ rating in the 2026 Gartner® CCaaS Voice of the Customer Report.
In addition to its 99.999%+ platform availability and position as Europe’s largest CCaaS provider, Content Guru is able to provide the highest levels of data sovereignty through its network of in-region availability zones.
The partnership brings together two complementary strengths: Content Guru’s position as the leader in mission-critical CX solutions and SOGEDES’ in-depth German market knowledge, integration expertise, and the ability to translate complex requirements into business-value solutions. In the German market, where factors such as compliance, integration capabilities, and reliable project execution are just as crucial as technology, this creates an offering that caters for the complex demands of both enterprise and public-sector customers.
Berndt Walz, SOGEDES Geschäftsführer explained
“Since day one, we have spotted the next wave in customer service and customer experience early — and turned it into real operational impact.
With Content Guru, we continue that journey, expanding our portfolio to include a highly-scalable, modular CX platform with robust AI orchestration. This offers real added value for our customers in Germany: they gain access to powerful enterprise technology while also having a partner who understands their needs, seamlessly integrates solutions, and successfully implements projects on-site. It is important to us that we remain true to our principles in this partnership as well: We do not recommend just any solution, but the right solution for each individual customer.”
Michael van den Brink, Content Guru EU Commercial Director (EU) commented,
“Germany is now one of our strongest growth markets and we are delighted to with this latest partnership. With SOGEDES, we are gaining a partner that has a deep understanding of the German market.
Its experience managing complex customer requirements, and integrations into existing services and IT landscapes are ideal skills. Together, we aim to help companies in Germany implement state-of-the-art, secure, and AI-powered customer experiences quickly and successfully.”
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
