Nearly 200 jobs are set to be cut at Cigna Health’s contact centre as the company begins a major restructuring programme affecting its operations in Greenock and Glasgow.
Cigna Health, the healthcare company, has confirmed that approximately 193 roles in its contact centre could be impacted across its sites in Greenock and Glasgow over the next 18 months, subject to a formal consultation process.
The latest cuts have sparked concern among local politicians and the wider community, particularly after previous assurances from the company regarding its long-term commitment to the Greenock operation. Workforce numbers at the site have already declined significantly in recent years.
The announcement comes only months after around 30 employees at the Greenock site were made redundant, with those roles reportedly transferred to operations in India and Kenya.
In a statement, a spokesperson for Cigna International Health said the changes were being driven by evolving customer needs and operational adjustments.
The spokesperson said: “We can confirm that Cigna International Health is making changes over the next 18 months to how we work and serve customers, driven by changing customer needs.
“This will affect approximately 193 roles across our Greenock and Glasgow sites, subject to a formal collective consultation.
“Our Greenock and Glasgow sites remain important centres for Cigna International Health. Both will continue to serve our customers, clients and partners in the region and globally.
“They are integral to serving our global network of over 1.7 million customers in more than 30 markets.
“We recognise this will be a difficult time for colleagues and are committed to supporting everyone affected throughout the process.”
The proposed redundancies are expected to intensify concerns over employment stability in Inverclyde, where large-scale private sector job losses have had a significant impact on the local economy in recent years.
