TeleTech Expands EMEA Operation as CX Demand Grows
TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows Growing retail influence in…
Recruitment
Job Losses Announced at Tui Luton contact centre
Tui have announced that it has entered a 30-day consultation period with staff at the company’s Luton contact centre. The…
BGL Group Opens Wakefield Contact Centre
BGL Group opens new contact centre site in Wakefield – New offices will be home to Customer Service team BGL…
Daikin Opens Contact Centre in Time for Winter
Daikin have opened a new contact centre for homeowners to cope with the increasing demand for their heating and ventilation…
Virgin Media: Closure of Gateshead Contact Centre?
One hundred jobs at risk at the Virgin Media contact centre in Gateshead Contact Centre Staff at the Virgin Media…
Concentrix Opens State-of-the-Art Contact Centre
Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft. centre of excellence reflects…
Dunelm Create 30 Jobs at Radcliffe Contact Centre
Dunelm announce the creation of 30 new jobs at Contact centre in Radcliffe The homeware retailer is expanding its Customer…
Echo-U Offer Seasonal Jobs at Newcastle Contact Centre
Echo-U, the Newcastle based outsourcer, are looking to recruit 155 contact centre staff to cope with the company’s busy period…
Ascensos Isle of Wight Contact Centres Goes Live
Ascenos new multi-million pound call centre, which is set to create 600 jobs, has ‘gone live’ on the Isle of…
Sitel on Recruitment Drive at UK Contact Centres
Sitel UK have announced the recruitment drive to fill up to 400 jobs a their Exeter contact centre in the…
Skyscanner Create 200 Jobs at Edinburgh Contact Centre
Ctrip, the owners of Skyscanner, have announced plans to open a new contact centre in Edinburgh creating around 200 jobs….
Raising The Profile of North East Contact Centres
Raising the profile of the North East contact and shared services Contact centre professionals collaborate to change perceptions and support…
Liquid Voice Appoint Two Channel Managers
Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has announced the appointment of…
SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Catriona…
Serenova Appoints Tom Schollmeyer as New CEO
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced the appointment of Tom Schollmeyer as Chief Executive Officer….
Liquid Voice Expands Project Management Team
Liquid Voice Expands Project Management Team to meet increasing demand for call recording systems Liquid Voice, one of the UK’s…
Echo Managed Services Appoints Programme Director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution for the global utility…
AGO Outsourcing Create Contact Centre Jobs
AGO Outsourcing have announced the creation of 470 jobs at their new East Kilbride based contact centre as part of…
Ipswich Based Contact Centre Goes into Administration
Call Connection, the Ipswich based telemarketing contact centre, has gone into administration with the Administrators confirming that 135 employees are…