Aspect Announce Appointment of Chris Koziol to CEO
• Chris Koziol takes on CEO role after six years as Aspect President • Seasoned executive has been instrumental in…
Recruitment
Ago Outsourcing 240 Jobs at Gateshead Contact Centre
Ago Outsoucing have announced the creation of 240 jobs in Gateshead as the company open their new contact centre on…
Contact Centre Employees: Hold On To What You’ve Got
Dick Bucci, principal consultant at Pelorus Associates, explores eight ways to retain top employees by humanizing the workplace in an…
BT Consumer Create 1,000+ Jobs at its UK Contact Centres
• More than 1,000 permanent roles to be created in BT call centres across the UK and Ireland. • New…
Virgin Atlantic to Close Crawley Contact Centre
Virgin Atlantic have announced the closure of its Crawley based contact centre and have entered into the consultation process with…
SSCL Newport Announces New Contact Centre Jobs
Shared Services Connected Limited (SSCL) has announced 50 new contact centre jobs at its Customer Service Centre in Newport, Wales….
Contact Centres Failing to Engage & Retain Customer Service Agents
Contact centres failing to engage and retain young Millennial and GenZ customer service agents • 2nd annual Aspect Agent Experience…
Staff Churn – An Unsustainable Reality
Survey after survey show that average employee turnover in the contact centre sector is consistently over a shocking 25%; with…
ArrowXL Appoint Head of Customer Experience
ArrowXL, the UK’s leading two-person home delivery expert, has further strengthened its senior team with the appointment of Fauzia Mulla…
Firstsource Create 300 Jobs at Derby Contact Centre
Firstsource Solutions have announced plans to create 300 new jobs at its Pride Park contact centre in Derby talking its…
RBS Announce Closure of Leicester Contact Centre
The Royal Bank of Scotland Group have announced plans to close their contact centre in Leicester after deciding not to…
Onward Homes Create 40 Jobs at Accrington Contact Centre
Onward Homes have announced the creation of 40 full-time jobs as the Housing Association reveals £500k plans to create a…
Contact Centre Director – DFDS – Newcastle
Contact Centre Director – DFDS Salary: Circa £80,000 plus comprehensive package Newcastle DFDS was founded in 1866, is headquartered in…
Virgin Media Set to Close Swansea Contact Centre
Virgin Media has announced that its Swansea contact centre, opened in 2012, will close Autumn 2019 with the loss of…
MERJE Launch Volume Recruitment Services for Contact Centres
MERJE launches MERJE Front-Line Talent volume recruitment services for Customer Contact market MERJE, the specialist recruitment agency with offices in…
Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located in the heart of…
Stratcom Opens First UK Contact Centre in Brighton
Stratcom Opens its first UK based Contact Centre in Brighton Stratcom has been working with charities and non-profits in Canada,…
MERJE Exceeds £7m Turnover as it Expands at New Offices
Following six years of growth, Manchester-based specialist recruitment consultancy MERJE has passed another milestone with the announcement of £7.05million turnover…
Castle Water Invests in State Of The Art Contact Centre
Castle Water prepares for further expansion with new state of the art contact centre. Castle Water, the UK’s leading independent…
