Ageas Insurance Set To Close Contact Centres
It has been reported that Ageas Insurance is to close its contact centres in Stoke on Trent and Port Solent…
Recruitment
Contact Centre Manager – Leading Outsource Company
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager to oversee one of…
Encore Launches Contact Centre Recruitment Division
In response to considerable demand, national recruitment agency, Encore Personnel has launched a new specialist division, called Encore Contact Services,…
HGS Create 150 Jobs at Selkirk Contact Centre
HGS to create 150 new jobs in Selkirk and invests in Purchasing and upgrading contact centre facility Hinduja Global Solutions…
Contact Centre Opens in Norwich Creating 30 Jobs
Watson Fuels have announced the opening of a new Customer Contact Centre in Norwich creating up to 30 new jobs…
Tesco Dundee Contact Centre Creates 200 Jobs
– Tesco have created 200 new jobs at their Customer Contact Centre in Dundee Tesco has announced a significant investment…
Onward Homes Refurbished Contact Centre Completed
Onward Homes has completed a £500,000 refurbishment of their Lancashire headquarters to house a centralised contact centre in the town….
Jabra Announce Hiring of New Employees Across UK&I
Shakin’ it up: Jabra bolsters roster with series of new appointments and movers in UK&I Jabra, the sound specialist, has…
TTEC Announces Key Appointment to European Leadership Team
TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative…
200 Seasonal Jobs at Newcastle Contact Centre
Newcastle contact centre Echo-U have announced 200 Jobs in the lead-up to Christmas as the outsourcer gears up for a…
Echo-U To Recruit 50 Staff at Bournemouth Contact Centre
Contact centre Outsourcer Echo-U has announced that it will be bringing 50 new seasonal jobs to Bournemouth this autumn ahead…
Aspect Announce Appointment of Chris Koziol to CEO
• Chris Koziol takes on CEO role after six years as Aspect President • Seasoned executive has been instrumental in…
Ago Outsourcing 240 Jobs at Gateshead Contact Centre
Ago Outsoucing have announced the creation of 240 jobs in Gateshead as the company open their new contact centre on…
Contact Centre Employees: Hold On To What You’ve Got
Dick Bucci, principal consultant at Pelorus Associates, explores eight ways to retain top employees by humanizing the workplace in an…
BT Consumer Create 1,000+ Jobs at its UK Contact Centres
• More than 1,000 permanent roles to be created in BT call centres across the UK and Ireland. • New…
Virgin Atlantic to Close Crawley Contact Centre
Virgin Atlantic have announced the closure of its Crawley based contact centre and have entered into the consultation process with…
SSCL Newport Announces New Contact Centre Jobs
Shared Services Connected Limited (SSCL) has announced 50 new contact centre jobs at its Customer Service Centre in Newport, Wales….
Contact Centres Failing to Engage & Retain Customer Service Agents
Contact centres failing to engage and retain young Millennial and GenZ customer service agents • 2nd annual Aspect Agent Experience…
Staff Churn – An Unsustainable Reality
Survey after survey show that average employee turnover in the contact centre sector is consistently over a shocking 25%; with…