SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Catriona…
Recruitment
Serenova Appoints Tom Schollmeyer as New CEO
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced the appointment of Tom Schollmeyer as Chief Executive Officer….
Liquid Voice Expands Project Management Team
Liquid Voice Expands Project Management Team to meet increasing demand for call recording systems Liquid Voice, one of the UK’s…
Echo Managed Services Appoints Programme Director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution for the global utility…
AGO Outsourcing Create Contact Centre Jobs
AGO Outsourcing have announced the creation of 470 jobs at their new East Kilbride based contact centre as part of…
Ipswich Based Contact Centre Goes into Administration
Call Connection, the Ipswich based telemarketing contact centre, has gone into administration with the Administrators confirming that 135 employees are…
Prince of Wales officially opens Moneypenny Contact Centre
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince…
SVL Business Expand Workforce Management Team
SVL Business Solutions Expands Workforce management Team with appointment of Industry Specialist SVL Business Solutions, the UK’s most experienced provider…
Avaya Appointments: UK Strengthens Senior Marketing Team
Avaya UK Strengthens Senior Marketing Team – Ross White appointed Head of UK Marketing – Nick Main named Head of…
Motorpoint Showcase New Contact Centre To Potential Employees
Motorpoint, the UK’s largest independent car retailer, is expanding the team by 20 agents at its purpose-built new Contact Centre…
Firstsource Recruit at Middlesbrough Contact Centre
Outsourcer Firstsource have announced that they are on a recruitment drive for an additional 350 staff at their Middlesbrough based…
Tesco Announce Closure of Cardiff Contact Centre
Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement Centres (CEC) into a…
Lloyds Banking Group Announce Dundee Contact Centre Closure
Lloyds Banking Group have announced that it is to close its Dundee based contact centre with the loss of 252…
Flexible Working in The Modern Contact Centre
Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centres Zero and reduced hours,…
EC Outsourcing Make Senior Appointments after Rapid Expansion
EC Outsourcing Make Senior Appointments after Rapid Expansion for North East company Growing North East contact centre EC Outsourcing has…
NE Contact Centre Partnership Wants Your Views
NRG has supported the North’s contact centre industry for almost 40 years. we are committed to raising standards and the…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced customer contact centre, Ventrica…
Arvato Appoints Contact Centre Director
Arvato appoints contact centre director to drive private sector growth Business process outsourcing provider Arvato has appointed a director of…
Contact Centre Carpeo Estate Create up to 300 jobs in Newport
Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years with Welsh Government support…