IP Integration launches IPI Cloud AI for Contact Centres

IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…

5 benefits of an Effective Contact Routing Strategy

5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions…

Is Your Contact Centre Listening to Vulnerable Customers?

is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…

The future of the Contact Centre Post COVID-19

The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the…

Why now is the Time of the Contact Centre Chatbot

Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…

Managing Workforce Engagement During COVID-19

Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…

IPI Team Up with UK Youth to help People Build Futures

IPI teams up with UK Youth to help young people build bright futures – Reading-based company…

IPI implements AI chatbot for Northern Ireland Water

IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…

Implementing Contact Centre Automation in 2020

2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in…

Hillarys Transforms Contact Centre Operations with IPI

Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…

IP Integration Bolsters Cloud Portfolio with Genesys

IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice…

Market Report: Contact Centres and the Use of AI

Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and…

IP Integration Appoint Tech Entrepreneur Alastair Mills To Board

IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for…

IP Integration Growth Partner of the Year by Avaya

 IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK…

IP Integration Receives Enterprise Partner Award

Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor IP Integration, a…

Caravan Club Turn To Sentiment To Power Customer Service

The Caravan Club chooses Sentiment technology to keep ahead of the ever-changing and complex demands of…

Enghouse Interactive Signs up IP Integration

Enghouse Interactive Signs up IP Integration as its Latest UK Partner – Systems integrator to add…

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